IT Support Representative
6 days ago
**Responsibilities**:
- Job Overview
- We are looking for IT Support Representative that will be the liaison between our company and its current and potential customers.**Responsibilities**:
- Assists customers by diagnosing problems and providing resolutions for technical service
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
- Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
- Documents problems in the support solution database for diagnostics and solutions implementation
- Focuses on delivering a positive customer experience according to company standards
**Requirements**:
- Required language(s): English, Mandarin will be added advantage
- At least 1 year of working experience in the related field
- Preferably Junior Executives specializing in Technical & Helpdesk Support or equivalent
**Benefits**:
- EPF
- SOCSO
- Annual Leave
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