IT Helpdesk Support Specialist

**Position** : IT Helpdesk Support **Basic Salary ** : RM 2,700 - RM 3,400 + Allowances **Location ** : PJ Trade Centre, Damansara Perdana **Working Hours**: Monday - Friday (9am - 6pm) **Job Scope** - You will be interacting with customers, and responding to their needs. - Gather customer information and determine the issue by evaluating and analyzing...

Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. - Able to handle all incident ticket update as ITIL standard. - Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. - Answer the call and record detailed information about reported...

**Our client**: - Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates...

Officer - ITS Helpdesk Support **Grade**: Graduate **Department**: Information Technology Services **Descriptions**: KPMG’s ITS Helpdesk Support Officer provides internal support to KPMG users, to support, deploy, implement, trouble shoot any issues requested by our users. Complete and follow through all given tasks and projects assigned by their team...

Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. - Able to handle all incident ticket update as ITIL standard. - Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. - Answer the call and record detailed information about reported...

**Position** : IT Helpdesk Support **Basic Salary ** : RM 2,700 - RM 3,400 + Allowances **Location ** : PJ Trade Centre, Damansara Perdana **Working Hours**: Monday - Friday (9am - 6pm) **Job Scope** - You will be interacting with customers, and responding to their needs. - Gather customer information and determine the issue by evaluating and analyzing...

Act as the first contact, routing queries to appropriate teams, logging, coordinating, and resolving helpdesk requests, and escalating issues as needed. - Communicate with customers to resolve problems remotely, verify resolutions, and contribute to global helpdesk and training processes. - Support team projects and assist the Service Lead in improving...

**Position ** : IT Helpdesk (System Administrator) **Salary ** : RM 2,600 - RM 3,400 : RM 100 Monthly Transportation : RM 200 KPI’s (Based on quarterly performance) **Location ** : PJ Trade Centre, Damansara Perdana **Working Hours ** : Monday - Friday (9am - 6pm) - *_Follow Singapore working calendar (Compensate replacement off-day OR compensate...

**Position ** : IT Helpdesk (System Administrator) **Salary ** : RM 2,600 - RM 3,400 : RM 100 Monthly Transportation : RM 200 KPI’s (Based on quarterly performance) **Location ** : PJ Trade Centre, Damansara Perdana **Working Hours ** : Monday - Friday (9am - 6pm) - *_Follow Singapore working calendar (Compensate replacement off-day OR compensate...

_Hybrid role - 2 weeks work from home, 2 weeks work from office_ - Answer inbound calls from Hong Kong and Macau users and record any issue to proceed with relevant action. - Provide technical support and assistance to end-users - Identify issue urgency and escalate to appropriate group. - Troubleshooting issue through remoting tools and verbal...

**Our client**: - _**Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success,...

**Our client**: - Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates...

**Role Description** This is a full-time hybrid role as a User Support Specialist at GoFluence. As a User Support Specialist, you will be responsible for providing general support and troubleshooting assistance to customers. You will analyze and identify issues, resolve problems, and provide excellent customer support. The company is based in Seksyen 16,...

Ability to troubleshoot and resolve issues with PCs, powerful workstations, laptop hardware and software on-site and remote. - Configure & troubleshoot endpoint devices, operating system, desktop, and all IT hardware assigned. - Communicate with endpoint clients and vendors. - Perform other duties as assigned. , - Provide day-to-day support and assist for...

Handle incidents & service request using standard operating procedures & processes - Provide excellent support at the customer service centre and achieve first level resolutions where necessary and escalation in a timely manner. - To follow through all open cases, ensure timely resolution and ensure customers are kept updated of the progress regularly to...

{"title": "IT Officer", "description": "Job SummaryWe are seeking an experienced IT Officer to join our team at the British International School of Kuala Lumpur. The successful candidate will be responsible for providing technical support and maintenance of our IT systems, ensuring that they are running smoothly and efficiently.Key ResponsibilitiesProvide...

Job Descriptions: 1. Understand the overall Technical Support process and procedures 4. Analyse, diagnose, troubleshoot and identify solutions to resolve incidents, issues, and service requests 5. Document every incident and support request in the ticketing system and ensure the tickets are closed or escalated accordingly 6. Track tickets statuses and ensure...

**About the company**: Our client is a boutique Software House that offers unique IT products and services tailored to your business needs and requirement. **Responsibilities**: - Responsibilities also include root cause analysis, management communication and client relationship management in partnership. - Tickets management. **Job...

Office Location: Mutiara Damansara, Petaling Jaya, SELANGOR Work Days: Mon - Fri Work Hours: 9am - 6pm Work Type: Desk bound. No travel required. **JOB RESPONSIBILITIES** 1) Understand the core business 2) Attend to phone-in customers providing required support 3) Provide training and support to new and existing users 4) Assist in marketing events...

**Position: USP Claims Management Specialist** **Headcount: 1** **Contract Duration: 12 months** **Location: CD Tower, PJ** **Experience: 1 to 3 years** **Mandatory Requirements**: - Claim Management. - Stakeholder Management. - Good Communication skills. - Flexible to work on weekend to support ad-hoc request from MCMC. **USP Claims Management...