Helpdesk Operator
3 days ago
Handle incidents & service request using standard operating procedures & processes
- Provide excellent support at the customer service centre and achieve first level resolutions where necessary and escalation in a timely manner.
- To follow through all open cases, ensure timely resolution and ensure customers are kept updated of the progress regularly to ensure SLA are met.
REQUIREMENT
- At least 2 years experience in Helpdesk/Customer Service/ IT related fields
- Must be able to work on 24 hours rotational shifts, weekends & Public Holidays.
- Pleasant personality, proactive, self-motivated and patient in handling difficult customers.
- Excellent communication skills in English and Bahasa Malaysia.
- Have positive working attitude, enjoy assisting and communicating with customers.
- Fast learner and a team player.
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: From RM2,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
-
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