Assistant IT Manager

1 week ago

Subang Jaya, Malaysia AGENSI PEKERJAAN TETAP HANGAT SDN BHD Full time

Position Title: IT executive Industry: Vehicle Distributor/ Retail Location: Petaling Jaya Responsibilities: Helpdesk & IT Operation -Support IT Manager in overseeing and managing IT helpdesk operations across branches and HQ. -Conduct monthly reviews of the helpdesk ticketing system to assess and report vendor performance indicators to the IT Manager. -Assist IT Manager in managing outsourcing vendors to ensure compliance with service level agreements (SLAs). -Ensure adherence to established IT policies, procedures, and standards in all IT operational practices and processes. -Timely execution and documentation of periodic activities and reports, ensuring proper review for audit purposes. -Manage IT assets to maintain an up-to-date asset listing. -Monitor and renew maintenance contracts in a timely manner. IT /Cybersecurity Operations -Ensure all endpoint devices, servers, network devices are configured and set up following IT Security standards and policies. -Ensure periodic security hygiene assessment and review are done in a timely manner. This includes monitoring of IT security patches, firmware for network devices, servers, and other data centre devices. -Perform periodic activity to test effectiveness of CCB security posture including, daily health checklist as well as user and security access. -Work closely with the IT Manager to identify, prioritise and roll out various Cyber Security programmes. Network and Server Operations -Assist to review hardware/software refresh on a periodic basis. All planning and budgeting must be planned to ensure mínimal unplanned expenses. -Establish an effective monitoring mechanism to monitor health status of servers and network devices. -Assist to establish effective DR Plan & DR infrastructure; perform annual DR test to test the effectiveness of IT DR infrastructure. REQUIREMENTS: -Experience in managing multi branch IT Infrastructure, network and security. -Have knowledge of various IT end-point solutions i.e., patch management, EDR, Asset Management, backup and storage, network and security appliances, cloud hosting services. -Have some experience in managing corporate networks i.e., IPVPN, wireless LAN, branch network operation. -Competent in documentation and managing multiple tasks simultaneously. -5 or more years of IT experience in IT support -Degree in Information Technology -Good command of written and verbal English. -Good time management, prioritisation skills and highly analytical with strong attention to details, especially in reporting and reviewing task
Bachelor's or Equivalent

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