Customer Success Officer

2 weeks ago


Subang Jaya, Selangor, Malaysia Hino Motor Sales (Malaysia) Sdn Bhd Full time
Job Responsibilities

  • To handle and resolve the customer inquiries/feedback/ complaint
  • To encourage customers to complete the surveys
  • To keep a record of details of sections taken
  • Follow up with customers to ensure their issues are resolved
  • To use data collected and analyze it to improve the customer experience
  • Develop and manage client profiles (Create and keep the customer database)
  • Keep a record of details of actions taken
  • To manage and submit the details of the inquires regularly

Requirements:

  • Fresh graduates are welcome to apply
  • Strong compressive ability, able to work under pressure
  • The ability to prioritize and multitask, with excellent time management skills
  • Strong interpersonal skills including active listening, analytical thinking ad problem solving


Personality Traits
  • Good attitude, enthusiasm, attention to detail, responsible, trustworthy, ethical and purposeful


Customer Service Skills
  • Focus, Empathy, Patience, Consistency, Persuasion, and Communication Skills

Salary:
RM2, RM2,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 07/14/2023

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