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Customer Success Officer
2 weeks ago
- To handle and resolve the customer inquiries/feedback/ complaint
- To encourage customers to complete the surveys
- To keep a record of details of sections taken
- Follow up with customers to ensure their issues are resolved
- To use data collected and analyze it to improve the customer experience
- Develop and manage client profiles (Create and keep the customer database)
- Keep a record of details of actions taken
- To manage and submit the details of the inquires regularly
Requirements:
- Fresh graduates are welcome to apply
- Strong compressive ability, able to work under pressure
- The ability to prioritize and multitask, with excellent time management skills
- Strong interpersonal skills including active listening, analytical thinking ad problem solving
Personality Traits
- Good attitude, enthusiasm, attention to detail, responsible, trustworthy, ethical and purposeful
Customer Service Skills
- Focus, Empathy, Patience, Consistency, Persuasion, and Communication Skills
Salary:
RM2, RM2,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
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