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Service Quality Department Specialist
2 weeks ago
- It's important to monitor the quality of processing user requests, analyze and optimize interaction processes. Therefore, we are looking for an organized and proactive employee that can become part of our team in Kuantan, Pahang. Experience is not required, the first month of your work in the company will be devoted to learning the specifics of this position._
Responsibilities:
- Complete daily service quality evaluations by effectively using our recording and reviewing systems to review outbound calls and live chat dialogues to identify and suppress violations done by customers and drivers.
- Notify drivers about the company's service rules and penalties.
- Address and assuage service quality objections.
- Constantly report to your management about irregularities in the quality of provided services.
Requirements:
- English skills: minimum B2-C1 level (upperintermediate/professional) or higher.
- Computer skills: intermediate/advanced level, knowledge of MS Office.
- Highlydeveloped negotiation skills, telephone etiquette.
- Problemsolving skills.
We offer:
- Work from our compact and equipped office in Kuantan;
- Online training course from the first day of working, constant support from curators and mentors;
- A shortterm trial period to decide whether this job and company are suitable for you;
- 5day working week;
- Possible professional development: you can grow to be a leader in your own team or become part of the regional management.
Salary:
From RM2,200.00 per month
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Kuantan: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you currently living in Kuantan, Pahang?
- Required notice period?
- What is your current English level?
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