Cafeteria Operations Lead

2 weeks ago


Bayan Lepas, Malaysia Alfresco Delight Sdn. Bhd. Full time

Job Summary:


This role requires exceptional leadership skills, a strong customer service mindset, and the ability to foster a positive and efficient team environment.


Responsibilities ;

Front of House Team Management:

  • Supervise and provide guidance to the front of house team, including cashiers, stewards, and bartenders.
  • Schedule and allocate tasks to ensure smooth operation during peak hours.
  • Conduct regular team meetings to communicate goals, expectations, and provide feedback.
  • Train and onboard new team members, ensuring they are equipped with the necessary skills and knowledge.

Daily Operations Management:

  • Oversee and ensure efficient cashier operations, including accurate cash handling and reconciliation.
  • Coordinate with stewards to maintain cleanliness and organization of the dining area.
  • Provide support and guidance to bartenders in maintaining stock levels and serving beverages.
  • Collaborate with the chef to ensure timely food delivery and address customer special requests.

Hygiene and Sanitation:

  • Maintain and enforce tiptop hygiene standards in compliance with health and safety regulations.
  • Monitor and implement proper cleaning procedures for front of house areas, including tables, counters, and serving stations.
  • Conduct regular inspections to ensure cleanliness and adherence to sanitation protocols.

Menu Planning and Development:

  • Collaborate with the chef on menu planning, ensuring coordination between front and back of house.
  • Provide input and feedback on menu items based on customer preferences and feedback.
  • Communicate menu changes and specials to the front of house team for seamless customer service.

Customer Service and Satisfaction:

  • Lead by example in delivering exceptional customer service, addressing customer inquiries, concerns, and feedback promptly and professionally.
  • Implement customer service standards and ensure they are followed by the front of house team.
  • Monitor customer satisfaction levels and take necessary actions to improve the dining experience.

Client Meetings and Collaboration:

  • Attend client meetings to discuss cafeteria services, address specific requests, and gather feedback.
  • Collaborate with clients and internal stakeholders to tailor cafeteria offerings to meet specific requirements.
  • Communicate client expectations and requests to the front of house team.

Qualifications:

  • Previous experience in cafeteria or restaurant management, with a focus on front of house operations.
  • Strong leadership and team management skills.
  • Excellent customer service and interpersonal skills.
  • Knowledge of cash handling procedures and experience supervising cashiers.
  • Familiarity with bartending operations and ability to train and guide bartenders.
  • Understanding of hygiene and sanitation regulations and ability to enforce them.
  • Ability to work collaboratively with the chef on menu planning and development.
  • Effective communication skills to interact with clients, staff, and customers.
  • Proactive problemsolving skills and ability to handle challenging situations.
  • Flexibility in working hours to accommodate the cafeteria's operational needs.

Education and Certifications:

  • High school diploma or equivalent required. A degree or certification in hospitality management or a related field is a plus.
  • Food safety and sanitation certification is highly desirable.
Please submit your resume.

Contract length: 12 months

Salary:
RM3, RM4,000.00 per month

Schedule:

  • Day shift
  • Evening shift

Supplemental pay types:

  • Attendance bonus
  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Bayan Lepas: Reliably commute or planning to relocate before starting work (preferred)

Experience:

- cafeteria operation: 2 years (preferred)

Shift availability:

  • Day Shift (preferred)
  • Night Shift (preferred)


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