IT Helpdesk Agent

Account Helpdesk AgentAre you ready to join the workspace transformation?Leading a transformation requires talent, energy, focus and commitment - that's why we're looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality.If that sounds like you read below to find out moreJob purposeIWG currently has...

Job Responsibilities Provide a friendly and professional point of contact for customers for any queries or concerns. Liaise with wider team members to ensure the best resolution, consistent with the contract. Completing administration tasks that relate to the contact, including assigning contract colleagues and sub contractors to service requirement tasks,...

Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. Answer the call and record detailed information about reported incidents or service requests in the company's ticketing system....

Job Summary Responsible to execute, monitor and ensure all users' tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level. Respond...

Job Summary Responsible to execute, monitor and ensure all users' tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level. Respond...

Job Summary Responsible to execute, monitor and ensure all users' tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level. Respond...

Support imaging new laptop. Support new laptop replacement for user. Support prepare old computer with end users for upcoming laptop replacement. Support any request helpdesk function as required.Requirements: Possess at least a Degree/Diploma in Information Technology or Computer Science. Proficiency in Technology will be added advantage. Must have good...

Support imaging new laptop. Support new laptop replacement for user. Support prepare old computer with end users for upcoming laptop replacement. Support any request helpdesk function as required.Requirements: Possess at least a Degree/Diploma in Information Technology or Computer Science. Proficiency in Technology will be added advantage. Must have good...

Desktop Technician will provide day to day localRequired Technical Skills:- Ticketing Systems ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Reimaging of Laptops, Bitlocker, Network Printers, Networking ,Installations & Troubleshooting.Experience in MAC.Functions include: Windows 710, Microsoft Active Directory, MS Office 365,...

Maintain effective and timely communication with engineers. Ensure the correct and timely closure and completion of all work orders. Follow Global Call Management tools, process and procedures as documented. Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer...

We are looking for headcount for Executive, PTC urgentlyBelow the requirements: English or Mandarin Speaker (preferably Mandarin Speaker)- Can consider fresh graduate Salary range RM2,800 RM3,200 Mandarin Speaking allowance RM300 (separate from base salary) To check on documents submitted by agent before activation of policy, will call agent if there is any...

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

Position:Admin Assistant - Customer ServiceContract Duration:6 Months ContractWorking Location:Jalan Ampang, KLBasic Salary:RM 2,300Work Schedule:Monday - Friday (8.30 am pm)1) MPOS System: Support the Agency Admin in handling inquiries from registered users. Liaise with the IT department and follow up with agents regarding MPOS app problems or bugs. Update...

ABOUT USWe are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clientscovering following major domains, but not limited to Banking, Financial Services and Insurance, Retail,Airline, Automotive, Energy and Consumer SectorABOUT OPPORTUNITIESOur client engaged us to provide Recruitment Services to identify the suitable...

Position:Agency Admin AssociateContract Duration:6 Months ContractIndustry: Insurance/TakafulWorking Location:Jalan Ampang, KLBasic Salary:RM 2,300Work Schedule:Monday - Friday (8.30 am pm)Job Summary:To assist the Head of Agency Admin in supporting agency administration functions for Takaful business and to help the Company achieve its short-term goals and...

Position: Customer Service OfficerLocation: Jalan Ampang, KLWork Schedule:Mon - Fri (8.30 am pm)Basic Salary: RM 2,300Contract Duration: Immediately until 31/12/2023Job Descriptions: Perform preliminary checking of documents submitted and AML screening. Verification of signature and completion of the form. Checking of contractual changes to ensure accuracy...

Primary Duties: Troubleshooting advanced technical issues. Collaborating with Level 1 agents and other IT teams to resolve issues. Documenting solutions to new problems for future reference. Training Level 1 agents on new problem solutions. Interact directly with end users to understand and solve their problems.Key Accountabilities: Technical Capability....

Primary Duties: Troubleshooting advanced technical issues. Collaborating with Level 1 agents and other IT teams to resolve issues. Documenting solutions to new problems for future reference. Training Level 1 agents on new problem solutions. Interact directly with end users to understand and solve their problems.Key Accountabilities: Technical Capability....

BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.Working as part of a team to ensure...

Responsibilities: Perform remote or onsite troubleshooting to users, customers and agents. Document solutions and maintain richness of knowledge base library. Assist on 1st level IT desktop task/issues before escalating to next level. Monitor and perform security patching on core services. Monitor service uptime, core security services and backup progress....