Customer Service Officer

1 week ago


Bukit Jalil, Malaysia Agensi Pekerjaan Careerpath Sdn Bhd Full time
Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns

  • Guide callers in navigating the client website and using the available services
  • Gather customer feedback and sentiments and escalate to the relevant parties for further actions
  • Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
  • Maintains and improves service level quality by adhering to standards and guidelines
  • Handle ad hoc duties as required.

Qualifications

  • Good communications skills
  • Ability to listen and active problemsolving skills
  • Good interpersonal skills
  • Prior working experience in a call centre environment
  • Possess great customer service skills

Job Types:
Full-time, Contract

Contract length: 12 months

Salary:
RM2, RM3,500.00 per month

Schedule:

  • Monday to Friday

Experience:

Customer Service: 1 year (preferred)

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