Client Servicing Executive

2 weeks ago


Kota Damansara, Malaysia Times Media Sdn Bhd Full time

In this role, you will play a crucial part in establishing and nurturing positive connections with our valued existing clients.


CLIENT ONBOARDING

  • Participate in internal and onboarding meetings with the Sales Team to understand the client's package and requirements.
  • Reconfirm the client's signed package and communicate the necessary materials.
  • Discuss client pain points and unique selling propositions (USPs) to develop tailored branded content.
  • Highlight KPIs for campaign success and explore additional opportunities for the client.

CAMPAIGN SETUP

  • Take ownership of setting up branding campaigns and branded content using the required CMS/DMS platform.
CAMPAIGN MANAGEMENT and MONITORING

  • Manage and monitor branding campaigns and lead generation, ensuring they meet KPIs.
  • Ensure glitchfree advertisement execution on the portal and accurate display of active campaigns.
  • Collaborate with the Content Team to generate branded content aligned with client requirements.
  • Monitor branded content performance against KPIs.
  • Track clientgenerated leads progress towards KPIs.
  • Identify potential clients among nonadvertisers based on lead accumulation.

CAMPAIGN REPORTING

  • Deliver monthly performance reports using Google Analytics for valuable insights.
  • Schedule and conduct monthly client meetings, following up with Meeting Minutes (M.O.M).
CAMPAIGN RENEWALS/UPSELLING

  • Collaborate with the Sales Team by providing twomonth notice before the campaign ends for renewal discussions.
  • Offer upselling suggestions based on campaign report insights.

; Requirements:

  • Previous experience in client servicing or account management roles.
  • Diploma or degree in Communication, Journalism, Advertising, Marketing, or a related field from a recognized university.
  • Excellent communication and interpersonal skills.
  • Proficient in English and Bahasa Malaysia.
  • Ability to understand client needs and deliver customized solutions.
  • Analytical mindset with the capability to track and monitor campaign performance.
  • Proactive approach in identifying upselling opportunities.


Be the Client Whisperer Join us as a Client Servicing Executive, where you'll work your magic in building strong client relationships, delivering successful campaigns, and growing with our client-focused crew.

APPLY NOW and be a part of our team

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