Client Servicing Executive

5 months ago


Kota Damansara, Malaysia Times Media Sdn Bhd Full time

In this role, you will play a crucial part in establishing and nurturing positive connections with our valued existing clients.
CLIENT ONBOARDING
- Participate in internal and onboarding meetings with the Sales Team to understand the client's package and requirements.
- Reconfirm the client's signed package and communicate the necessary materials.
- Discuss client pain points and unique selling propositions (USPs) to develop tailored branded content.
- Highlight KPIs for campaign success and explore additional opportunities for the client.

CAMPAIGN SETUP
- Take ownership of setting up branding campaigns and branded content using the required CMS/DMS platform.

CAMPAIGN MANAGEMENT and MONITORING
- Manage and monitor branding campaigns and lead generation, ensuring they meet KPIs.
- Ensure glitch-free advertisement execution on the portal and accurate display of active campaigns.
- Collaborate with the Content Team to generate branded content aligned with client requirements.
- Monitor branded content performance against KPIs.
- Track client-generated leads progress towards KPIs.
- Identify potential clients among non-advertisers based on lead accumulation.

CAMPAIGN REPORTING
- Deliver monthly performance reports using Google Analytics for valuable insights.
- Schedule and conduct monthly client meetings, following up with Meeting Minutes (M.O.M).

CAMPAIGN RENEWALS/UPSELLING
- Collaborate with the Sales Team by providing two-month notice before the campaign ends for renewal discussions.
- Offer upselling suggestions based on campaign report insights.

**; Requirements**:
- Previous experience in client servicing or account management roles.
- Diploma or degree in Communication, Journalism, Advertising, Marketing, or a related field from a recognized university.
- Excellent communication and interpersonal skills.
- Proficient in English and Bahasa Malaysia.
- Ability to understand client needs and deliver customized solutions.
- Analytical mindset with the capability to track and monitor campaign performance.
- Proactive approach in identifying upselling opportunities.

Be the Client Whisperer Join us as a Client Servicing Executive, where you'll work your magic in building strong client relationships, delivering successful campaigns, and growing with our client-focused crew. APPLY NOW and be a part of our team



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