Client Servicing/account Servicing

Developing and sustaining strong and trustworthy relationships with key clients. - Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions. - Addressing and resolving key clients’ complaints and escalations - Basic data report analysis to conduct regular business review with clients. - Expanding...

Address client inquiries promptly and effectively. - Guide clients through a comprehensive investment journey to meet their Key Performance Indicators (KPIs). - Prioritize swift resolution of customer issues. - Facilitate a smooth onboarding process for clients. - Foster a positive customer experience. - Promote and communicate new features and ongoing...

**Position : Customer Service ( January Intake )** **Tenure: 6 months** **Working Location : Damansara Height** **Salary : Up to RM3000** - Make outbound call to existing and new customers. - Assist customers to sign up SKDS or guide them to sign up SKDS via phone. - Identify customers’ needs, clarify information, and offer suitable product / solution...

**Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer...

**Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer...

Salary: RM 1,800 - RM 2,000 Location: No. 7, Jalan PJU 10/10E, Saujana Damansara, Damansara Damai. Working days: Monday to Thursday (9am-6pm), Saturday & Sunday (9am - 5.30pm) 1. Understand clients' needs, goals, and challenges to provide appropriate product or service solutions. 2. Build and nurture strong relationships with existing clients to ensure...

**Company Description** Lapasar is a Business to Business (B2B) wholesale platform based in Petaling Jaya, Malaysia. We serve over 3,000 SMEs and corporations in Malaysia, focusing on FMCG goods distribution to thousands of retail clients nationwide. With our own warehousing, distribution, and financial services capabilities, we provide a comprehensive...

Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback and other raising issues related to the company's products - Ensure service delivered to our customers meets contractual Key Performance Indicator(‘KPIs’) - Respond to customer inquiries. - Clarify customer requirements; probe for...

Our client is a leading international company that provides innovative solutions to their clients across multiple industries including Oil and Gas, Marine, Construction and Industrial and range from high pressure water cleaning, surface preparation, abrasive cutting and centrifugal pumping services. Good rewarding opportunity with career growth...

**Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer...

**JOB SUMMARY** This role is critical to the success of the SSC organisation and will report directly into the SSC Managing Partner. The individual will be an integral part of the local senior management team. The role manages and tracks the service levels provided by the SSC Functional Leads to the operating companies it serves, including service...

**Responsibilities**: 1. Communicate and explain basic information to the customer 2. Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving 4. Provide excellent support experience to customers via all relevant communication channels. 5. Identify customer's needs, researching any existing...

Coordinate and maximise the number of appointments, optimising the appointment with the veterinarians. - Manage the system of booster and check-up reminders with clients. Perform necessary reminders to customers with medical or surgical appointments. - Register, maintain and keep client information constantly updated - Replenish stationery and pantry refills...

We are seeking a Customer Service Professional to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. **Responsibilities**: - Handle customer inquiries and complaints - Answering and screening incoming phone calls and transferring them efficiently to the appropriate...

A Client Relations Executive is responsible for handling client inquiries, complaints, and feedback, ensuring client satisfaction, managing clients and identifying opportunities to upsell or cross-sell products or services. They build relationships with key employees among customers, create plans to address clients’ business needs, advise clients on...

Manage the client dashboard to view any jobs that are coming through, and call the customer to confirm the appointment timing - Ensure that these jobs are picked up by our service professionals. If needed, call or Whatsapp them to ask them to pick up the job. - Assign the job to the service professional or accept the job on their behalf. - Coordinate with...

**Position : Customer Service Representative** **Tenure: 1 year contract (Renewable Basis)** **Working Hour: 8 AM - 5 PM** **Working Location: Damansara Height** **Salary : RM 3,000** - Make outbound call to existing and new customers. - Identify customers’ needs, clarify information, and offer suitable product / solution to customers. - Follow...

**Position : Customer Service Representative** **Tenure: 1 year contract (Renewable Basis)** **Working Hour: 8 AM - 5 PM** **Working Location: Damansara Height** **Salary : RM 3,000 - RM 3,300** - Make outbound call to existing and new customers. - Identify customers’ needs, clarify information, and offer suitable product / solution to customers. -...

GYM MEMBERSHIP SERVICE CONSULTANT. ASSIST MEMBERS ON THEIR MEMBERSHIP ACCOUNT **Job Types**: Full-time, Fresh graduate **Salary**: RM1,800.00 - RM6,000.00 per month **Benefits**: - Gym membership Schedule: - Rotational shift Supplemental pay types: - Commission pay Ability to commute/relocate: - Damansara: Reliably commute or willing to relocate...

Assist in product purchasing and order fulfilment activities such as providing quotation, processing PO, issue invoice and other related documentations. - Maintain database of client needs, customer sales order and invoicing records and service reports. - Alert customers on overdue service. - Ensuring orders are delivered on time. - Respond to any issues...