Customer Experience Specialist

1 week ago


Shah Alam, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time

About us


Daythree is a top-tier company in Business Process Management (BPM), and we're known for our innovative and award-winning approach to improving customer experiences through insights and innovation.

We work with well-known brands to boost their brand reputation and trust by using cutting-edge strategies and data.


In today's fast-paced business world, companies are constantly looking for ways to enhance their performance and stay competitive on a global scale.

That's where a BPM service provider like us comes in.

We help organizations lower their costs, tap into specialized skills, stay up-to-date with the latest tech and regulations, run more efficiently, and focus their resources on their core business.

If you're looking for a career that's all about making a real impact, Daythree is the place to be

What you will do
As a dedicated Voice Channel Specialist, you'll play a pivotal role in providing top-notch customer service.

Here is what's waiting for you:

  • Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns
  • Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
  • Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
  • Embracing accountability for individual KPIs and working cohesively towards team goals
  • Mastering business strategies to enhance customer services, guiding clients toward efficient selfservice solutions
  • Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
  • Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times

Who you are

  • Strong proficiency in English or Bahasa Malaysia, giving you a chance to showcase your language skills
  • Previous experience in a contact centre or customer service role? That's a big plus
  • A minimum SPM qualification, showing that you have the fundamentals in place

Additional info

Take a look at what we offer:

  • We're conveniently located in Subang Jaya, accessible by LRT Putra or KTM Subang Jaya station. No long commutes for you
  • Let's talk compensation: an enticing commission structure that rewards your hard work

Why join us


Join our enthusiastic and forward-thinking team, where we blend fresh insights with proven expertise to enhance our customers' operational success.

From initial design through to execution, we create effective strategies to uphold and exceed industry service level standards.

Our impressive collection of awards reflects our unwavering dedication to enhancing customer experiences through innovative technology. If you're looking for a dynamic and innovative workplace, we're the right fit for you.

So, drop us your CV and Let's Chat

WeAreDaythree #LifeAtDaythree

Job Types:
Full-time, Fresh graduate

Salary:
RM2, RM2,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • Can you willing to start immediately?

Education:

  • STM/STPM (preferred)

Language:

  • English (preferred)
  • Mandarin (preferred)


  • Shah Alam, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time

    About usDaythree is a top-tier company in Business Process Management (BPM), and we're known for our innovative and award-winning approach to improving customer experiences through insights and innovation. We work with well-known brands to boost their brand reputation and trust by using cutting-edge strategies and data.In today's fast-paced business world,...

  • Technician

    1 week ago


    Shah Alam, Selangor, Malaysia KPJ SELANGOR SPECIALIST Full time

    Engineering assistants ensure the administration and monitoring of technical and engineering files for projects, assignments, and quality matters. They assist engineers with their experiments, participate in site visits, and administer the collection of information.With 25 years in healthcare services, KPJ Selangor offers a full-fledged 184 bedded specialist...


  • Shah Alam, Selangor, Malaysia KPJ SELANGOR SPECIALIST Full time

    At least 3 years of working experience in the related field. Required Skill(s): Strong interpersonal communication skills and knowledge of patient care. Preferably Junior Executive specialized in Healthcare Nurse/Medical Support & Assistant or equivalent. Work on shift duties.With 25 years in healthcare services, KPJ Selangor offers a full-fledged 184 bedded...

  • Customer Experience

    1 week ago


    Shah Alam, Selangor, Malaysia Cxl executive Full time

    Position : Customer Experience - Community Outreach Specialis ( GLC COMPANY)Location :Plaza Masalam, No.2, Jalan Tengku Ampuan Zabedah E 9/E, Seksyen 9, 40551 Shah Alam, SelangorWorking Days: 5 days per week ( Monday - Friday / 8.30am - 4.30pm)Intake :ImmediatelySalary :RM1,750To monitor & track order status until complete.To educate and explain to Malaysian...


  • Shah Alam, Selangor, Malaysia Razer USA Ltd. Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...


  • Shah Alam, Selangor, Malaysia Lapasar Full time

    Company DescriptionLapasar is a Business to Business (B2B) wholesale platform serving over 3,000 SME's and corporations in Malaysia. We focus on FMCG goods distribution to thousands of retail clients throughout the country with our own warehousing, distribution, and financial services capabilities.Role DescriptionKey Responsibilities:Customer Feedback and...

  • Product Specialist

    1 week ago


    Shah Alam, Selangor, Malaysia Thermo Fisher Scientific Full time

    Product Specialist (Life Science Consumables)When you are a part of the team at Thermo Fisher Scientific, you will do important work. Surrounded by collaborative colleagues, you will have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take...


  • Shah Alam, Selangor, Malaysia Rentokil Initial Full time

    We are looking for a motivated, dynamic Residential Indoor Sales Specialist (RISS) to join our team based at Headquarter (PJ). Your responsibilities will be to convert incoming enquiries into sales or secure appointment for site inspection and good in follow up with customers.To help to achieve this, we will provide you with a competitive base salary, highly...


  • Shah Alam, Selangor, Malaysia Rentokil Initial Full time

    We are looking for a motivated, dynamic Customer Care Executive (Indoor Sales) to join our team based at Headquarter (PJ). Your responsibilities will be to convert incoming enquiries into sales or secure appointment for site inspection and good in follow up with customers.To help to achieve this, we will provide you with a competitive base salary, highly...


  • Shah Alam, Selangor, Malaysia ICHOR SYSTEMS SDN BHD Full time

    RESPONSIBILITIES Champion and influence best procurement practices and use of software and new technology Manage deliveries and escalations of the assigned commodity and suppliers across multiple manufacturing sites To complete this successfully you will: Maintain accurate ERP records, quote, and item master Execute purchase orders to suppliers in a timely...

  • Product Specialist

    1 week ago


    Shah Alam, Selangor, Malaysia AWH Equity Holdings Sdn Bhd Full time

    PRODUCT SPECIALIST (MEDICAL)BIOTECH MEDICAL CORPORATION SDN BHDSEKSYEN 27, SHAH ALAMRequirements:❖ Full-time position❖ Must possess Bachelor's Degree in Biomedical Sc, Biotechnology or any Degree in Science related fields❖ 1-2 years experience, fresh graduates are encouraged to apply❖ Positive attitude, responsible and efficient❖ Good communication...


  • Shah Alam, Selangor, Malaysia AVISENA HEALTHCARE SDN. BHD. Full time

    Position Summary: A Specialist Clinic Nurse is responsible for the overall care of patients seeking treatment at Specialist Clinic. To ensure the treatment are given immediately after ordered by the Specialist.Requirements: SRN registered with Malaysian Nursing Board valid Annual Practicing Certificate (APC). SRN new graduate or minimum of 1 year working...


  • Shah Alam, Selangor, Malaysia Times Consult Full time

    Provide first-level technical support using documented procedures and available tools. Escalate issues in time to resolve customer issues quickly and to their complete satisfaction. Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated entirely. Keep our customers informed...


  • Shah Alam, Selangor, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    Ensure that order processing is both timely and accurate. To coordinate with all parties to meet customers' delivery needs efficiently and costeffectively. To monitor material availability, production schedules, and customer order deliveries to ensure adherence to customer requirements. To collaborate closely with transporters to ensure ontime delivery to...

  • Product Specialist

    1 week ago


    Shah Alam, Selangor, Malaysia Fusion Scientific Sdn Bhd Full time

    Responsibilities: Responsible for achieving the sales objective for specific medical devices portfolio. Establish and maintain a fruitful longterm relationship with key opinion leaders and decision makers. Perform business development, prospecting new accounts and Work hand in hand with other Product Specialists and support staff to establish and execute...


  • Shah Alam, Selangor, Malaysia NORTH WEST ENTERPRISE SDN Full time

    Job scope Contacting customers by phone. Explaining product details to customers Promote products to customers and close sales.Qualification: Have confidence in speaking English / Bahasa Malaysia add advantage if knows mandarin. Min 1 years of working experience in telemarketing. Have passion for sales and perseverance when faced with challengesInterested,...


  • Shah Alam, Selangor, Malaysia LINKTRIX CONSULTANTS PTE. LTD. Full time

    Responsibilities: Efficiently manage and resolve customer inquiries and complaints, while providing timely followup; Understand customer needs and funnel valuable feedback to management; Actively identify and implement strategies to boost team productivity and service quality.Job Requirements: Diploma or above in any field; Relevant CS experience; Prior...


  • Shah Alam, Selangor, Malaysia LINKTRIX CONSULTANTS PTE. LTD. Full time

    Market Intelligence SpecialistJob ResponsibilityMarket Trendl Liaise with Regional MA & Upstream marketing specialist to develop a list of monitoring target for market trend including but not limited to industry magazine, websites and SNS.l Contact regional/local KOLs to understand their usual info source and keep updating the monitoring target list at least...


  • Shah Alam, Selangor, Malaysia Razer USA Ltd. Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...


  • Shah Alam, Selangor, Malaysia Atlas Copco (Malaysia) Sdn. Bhd. Full time

    Sales Process Specialist:Functional area: SalesCountry: MalaysiaCity: Shah AlamCompany name: Atlas Copco (Malaysia) SdnBhd- Date of posting: May 23, 2024Our solutions are an essential part of various industries such as electronics, medical research, renewable energy, food production, and infrastructure among others. Working with us means being at the...