Junior Customer Service Specialist
2 weeks ago
We are looking for a Junior Customer Service Specialist with French where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.
Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.About the job
In this role your responsibilities may include but are not limited to the following:
- Providing high-quality and consistent customer service, guiding customers through product selections, promotions, and order details
- Resolving queries and complaints by understanding customer needs, identifying root causes, selecting appropriate solutions, and ensuring full resolution and customer satisfaction. Diplomatically handling disputes to find mutually beneficial resolutions
- Upholding the highest standards of data accuracy and integrity across all systems, ensuring seamless operations and impeccable service delivery
- Maintaining sensitive information, such as payment and customer data, in compliance with local laws, e.g., General Data Protection Regulation (GDPR) for EMEA
- Contributing to Continuous Improvement initiatives by delivering ideas and driving standardization, efficiency, and quality improvement projects
Your responsibilities will include, but are not limited to:
- Fluency in French and English (speaking and writing)
- Fluency in one other European language (French, German, Italian, Spanish) will be an asset
- Strong computer skills
- Fast learner with strong customer service focus
- Ability to thrive under pressure
- A proactive "getting things done" attitude combined with excellent communication skills
You can expect a range of benefits, including:
- Swarovski products discounts
- Employee Assistance Program
- Volunteering leave
- Learning and development programs
Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.
Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories.
Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people.
Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage.Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.
Swarovski is an equal opportunity employer.We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard.
A place where anyone/everyone belongs.All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.
-
Junior Customer Service Specialist-1
5 days ago
Bayan Baru, Malaysia Swarovski Full timeAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior Customer Service Specialist (Thai Speaker) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold...
-
Junior Customer Service Specialist-1
2 weeks ago
Bayan Baru, Malaysia Swarovski Full timeAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior Customer Service Specialist (Thai Speaker) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and...
-
Junior Customer Service Specialist
3 weeks ago
Bayan Baru, Malaysia Swarovski Full timeAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior Customer Service Specialist with French where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and...
-
Junior IT Global Service Desk Specialist
1 week ago
Bayan Baru, Malaysia Swarovski Full timeAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior IT Global Service Desk Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and...
-
Junior IT Global Service Desk Specialist
2 weeks ago
Bayan Baru, Malaysia Swarovski Full timeAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior IT Global Service Desk Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and...
-
Junior IT Global Service Desk Specialist
5 days ago
Bayan Baru, Malaysia Swarovski Full timeAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior IT Global Service Desk Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and...
-
Junior IT Global Service Desk Specialist
2 weeks ago
Bayan Baru, Malaysia Swarovski Full timeAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior IT Global Service Desk Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and...
-
Customer Service Specialist
2 weeks ago
Bayan Baru, Malaysia Swarovski Full timeAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Customer Service Specialist Korean Speaker where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and...
-
Customer Service Specialist
3 weeks ago
Bayan Lepas, Malaysia Gratitude India Full time**Job Title: Customer Success Specialist (English + Mandarin + Conversational Cantonese)** **Salary: RM3300 + RM300 (Basic + Language Allowance)** Are you a dynamic individual with exceptional communication skills in English, Mandarin, and Conversational Cantonese? Do you have a passion for providing outstanding customer experiences and helping people...
-
Junior Employee Lifecycle Specialist
3 weeks ago
Bayan Baru, Malaysia Swarovski Full timeAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior Employee Lifecycle Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive,...
-
Customer Service Specialist
6 days ago
Bayan Baru, Malaysia Swarovski Full timeAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Customer Service Specialist Korean Speaker where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and...
-
Junior Talent Acquisition Specialist
1 week ago
Bayan Baru, Malaysia Swarovski Full timeAt Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Junior Talent Acquisition Specialist, you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing...
-
Junior/regular Employee Lifecycle Specialist
1 week ago
Bayan Baru, Malaysia Swarovski Full timeAt Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Junior/Regular Employee Lifecycle Specialist you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing...
-
Customer Service Specialist
2 weeks ago
Bayan Lepas, Malaysia Gratitude India Full timeJob Title: Customer Success Specialist (English + Mandarin + Conversational Cantonese)Salary: RM3300 + RM300 (Basic + Language Allowance)Are you a dynamic individual with exceptional communication skills in English, Mandarin, and Conversational Cantonese? Do you have a passion for providing outstanding customer experiences and helping people navigate their...
-
Junior Employee Lifecycle Specialist
2 weeks ago
Bayan Baru, Malaysia Swarovski Full timeAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior Employee Lifecycle Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive,...
-
Junior/regular Employee Lifecycle Specialist
2 weeks ago
Bayan Baru, Malaysia Swarovski Full timeAt Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Junior/Regular Employee Lifecycle Specialist you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing...
-
Customer Service
2 weeks ago
Bayan Baru, Malaysia ROL Solution Full timeJob Details: Company: Teleperformance Malaysia Job Title: Customer Success Specialist Mandarin + English Location: One Precinct, Bayan Baru Pulau Pinang Shift: 5 working days (Rotational Shift) Salary Range: MYR MYR 3200 Languages: English and MandarinJob Highlights: Work Life Balance Environment Young, energetic, and supportive team Diversified and...
-
Client Service Specialist
6 days ago
Bayan Baru, Malaysia Swarovski Full timeAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Client Service Specialist (Mandarin Speaker) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and...
-
Client Service Specialist
2 weeks ago
Bayan Baru, Malaysia Swarovski Full timeAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Client Service Specialist (Mandarin Speaker) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and...
-
Customer Success Specialist- Mandarin + English
4 weeks ago
Bayan Baru, Malaysia ADV Solutions Full timeYour role will involve handling customer requests, addressing their concerns, and offering detailed information in response to inquiries received through main point of contact for customers utilizing the client’s website shopping channel, ensuring their needs are met and providing support throughout their online shopping experience. Your...