Provider Engagement Specialist

1 week ago


Remote, Malaysia Intellect Full time
Drive network database tracking and lead network forecasting and planning for supply and capabilities requirements.

  • Network relationship building to understand the network's needs and challenges, act as the voice for the network and and assist in issues resolution
  • Lead network operational matters including compensation frameworks, SOPs and policies relating to the lifecycle of the network, product and technical solutioning relating to the network.
  • Ongoing metrics tracking and reporting as well as network performance monitoring to drive high quality of service, strong retention rates and meeting of SLAs.
  • Strong project and stakeholder management skills to lead datadriven strategies with the aim of driving high quality of service delivery for strong customer satisfaction
  • Acquire and strengthen network partnerships to meet commercial demand and act as the key point of contact in relation to the proposal preparation, implementation setup and continued account management
  • Service Partner / TPA Management & Coordination, Procurement / TPA Tender Management
  • Keep abreast of regulatory and competitive landscape in relation to providers in the region

Requirements:

  • More than 3 years of experience in a customer success role or as a community manager
  • Preferably with operational background in a healthcare space (but not mandatory)
  • Experience in organising and driving community related engagement activities and initiatives
  • Strong data and project management capabilities to lead and drive datadriven initiatives
  • Used to meeting tight deadlines and managing priorities under pressure

Benefits

  • Work in a diverse environment with people from over 10 countries
  • A generous leave policy
  • Work flexibility
  • Medical coverage
  • Annual Wage Supplement (Bonus)
  • Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
  • Birthday Leave (1 day)
  • Holidays off
  • Quarterly mental health day off
  • Mental health benefits (Premium access to our app)
  • Worklife balance and employee wellness
  • Regular social events where we have non workrelated fun


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