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Client Servicing Manager

3 months ago

Bayan Lepas, Malaysia JOBBUILDER Full time

What will you deliver?

  • Be the key figure for driving revenue and margin growth within your customer
accounts, which means meeting and exceeding all business measures such as EBIT

and working capital.

  • Develop and deliver Key Account Management Plans to improve shortterm and long[1]term EBIT and working capital.
  • Own, monitor and drive customer's service agreements to meet and exceed
contractual performance KPIs such as cost savings obligations.

  • Be accountable for the smooth daily operations and updated selling prices associated
with your customers.

  • Be the 'change agent' who drives margin improvement projects and commercial
outcomes for your customer accounts.

  • Monitor programs, analyse data and trends, hold regular service performance and
business reviews, and initiate improvements for the customer accounts.

  • Identify and secure new opportunities within your customer accounts.
  • Partner with the internal teams to ensure world class customer service is achieved and
your team always represents the Vallen brand to the highest level.

  • Ensure compliance with Vallen's sales policies and procedures.
  • Create an environment that encourages and rewards teamwork and collaboration, both
internally and externally.

Requirements:

  • Bachelor's degree in Business Administration, Supply Chain Management or related
discipline

  • Proven track record of key account management, providing outstanding supply chain
consultation and customer service to customers

  • Ability to think strategically and communicate effectively with all levels of management
  • Ability to influence across teams, creating effective internal business partnerships
  • Ability to effectively manage multiple projects and work effectively under deadlines
  • Understanding of financial concepts such as EBIT and working capital

Job Types:
Full-time, Permanent

Salary:
RM4, RM6,000.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Bayan Lepas: Reliably commute or planning to relocate before starting work (preferred)

Education:

  • Bachelor's (preferred)

Experience:

  • Supply chain management: 3 years (preferred)
Client Servicing: 2 years (preferred)

Language:

  • English (preferred)