Front Office Assistant

1 week ago


Cheras, Selangor, Malaysia UOA Hospitality Full time
We are looking for a capable and service-oriented Front Office Assistant to work at our reception area. Front Office Assistant responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.


THE JOBSCOPE

  • Greeting and thanking guests in a sincere, friendly manner.
  • Checking guests in on arrival and out on departure.
  • Posting charges to appropriate guest accounts.
  • Anticipating and addressing guests' needs, and resolving their problems and complaints.
  • Assisting guests with disabilities.
  • Operating switchboard and assisting with enquiries.
  • Assisting the reservations manager with taking reservations.
  • Collaborating and communicating with other internal departments to ensure guest satisfaction.
  • Complying with company procedures and safety policies.
  • Performing duties on a daily checklist.

REQUIREMENTS:

  • Proven work experience as a Receptionist, Front Office Representative or similar role
  • Proficiency in Microsoft Office
  • Wellgroomed, professional appearance.
  • Excellent customer service skills
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and timemanagement skills, with the ability to prioritize tasks
  • Available to work shifts, over weekends, and on public holidays.

QUALIFICATIONS

  • High School or diploma tourism and hotels management, additional qualifications will be a plus
*Only for Malaysian Citizen

Job Types:
Full-time, Permanent

Benefits:

  • Free parking
  • Health insurance
  • Meal provided
  • Opportunities for promotion
  • Professional development


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