Itsm Manager

Proven experience in ITSM support roles, with a strong understanding of ITIL principles. Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms. Excellent communication and interpersonal skills with a customercentric approach. Ability to troubleshoot and diagnose IT issues independently. Strong organizational skills and...

About Us:Ekco is on a journey to becoming a leading force in the Global tech landscape We accelerate our customers digital ambitions security and intelligently through our focus on People Excellence, Customer Closeness, Speed of Execution, and Innovation & Thought leadership.We have over 900 highly talented and supportive colleagues (and counting) across a...

Minimum of 5 years experience in the IT industry, of which 3 years focus on service management and configuration management. Handson experience with knowledge of ITSM tools and platforms as a system administrator Experience & proficiency with RemedyForce, FreshService, or leading IT service management tools and the CMDB of each.Act as a Subject matter expert...

Bachelor's degree in Computer Science, Information Technology, or a related field. Strong knowledge and experience in BMC Remedy AR System, ITSM, and related modules. Proficiency in programming languages like Java, JavaScript, or PowerShell. Experience with web technologies such as HTML, CSS, and RESTful APIs. Solid understanding of IT service management...

Job Title : ITSM Support Operations AnalystROLE PURPOSE:Deliver reliable ICT solutions and efficient support services and administration for IT Service Management/IT Helpdesk System and act as the custodian of all related processes, including documentation to ensure information accessibility, business operations efficiency and increased organization...

Key Responsibilities: Act as the primary point of contact for all incidents and problems Respond to incidents and problems in a timely and effective manner Establish procedures and guidelines for incident and problem management Coordinate with other teams to resolve incidents and problems Identify common issues across teams and services Implement preventive...

Working location: KL Sentral, Kuala Lumpur, MalaysiaJob Type: Freelance (2-3 months contract)OverviewThe Change Manager is responsible for overseeing and managing the process of implementing changes within the IT infrastructure and service management environment. This role ensures that changes are efficiently and effectively managed to minimize disruption to...

Key Responsibilities: Incident Management: Act as the primary point, coordinate the activities of technical teams to ensure timely resolution and restoration of services. Problem Identification and Analysis: Conduct thorough investigations to identify the root causes of incidents and problems. Change Management: Coordinate changes across the APAC region with...

Minimum CGPA 3.2 with Bachler / Master degree, major in Computer Science or Information Technology.DB basic skill with proficiency in writing SQL queries and working with SQL Server will be nice to have.Experience by using ITSM tools like Service Now and JIRA.Familiar with ITIL process such as incident management, problem management and change...

Job Title: Executive - Incident & Problem ManagementJob Summary:The Executive - Incident & Problem Management is responsible for overseeing and managing critical incidents, crises, and other broadly impacting events. This role involves leading incident bridge calls, facilitating real-time information flow, escalating issues to senior management, and driving...

Responsibilities Lead and coordinate the functional and technical team. Be client facing/at client site as L2 support to resolve system incident and problem. Perform solutioning and lead execution for system enhancement. Escalate to technical team to resolve technical issues and activities. Familiar with BMC Remedy and Helix ITSM technology. Stakeholder...

Are you ready to shape a better tomorrow?_AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a...

_OPEN ONLY TO LOCAL MALAYSIAN AND EXPATRIATES THAT IMMEDIATELY AVAILABLE_ Bachelor's Degree in Computer Science, Information Technology or related discipline Minimum 3 years in project management, with a focus on ecosystem deliveries, infrastructure deployments, or related IT projects Extensive working experience with a clear understanding of Cards and...

Position : IT Service Management leadTenure: 6 months contract - renewable basisWorking location : KLWorking hours: StandardSalary: RM 5500- RM 6500Job responsibility Lead and coordinate the functional and technical team Be client facing/at client site as L2 support to resolve system incident and problem Perform solutioning and lead execution for system...

About the RoleThe End User Services (EUS) organization is accountable for the delivery of predominately Microsoft 365 productivity, collaboration, and intelligence services to all Swift staff.The successful delivery of some of these services includes the seamless and reliable integration of software and hardware, which includes:user device services (laptops,...

Key Responsibilities: Technical Capability. Works within a team with little supervision as an established specialist. Has detailed knowledge in their area for example, systems, implementing technical changes, building software regimes, build evaluations, coaching and training of less experienced staff, infrastructure maintenance etc. Scheduling & Automation....

QualificationsEducation: A relevant degree (Bachelor's or Master's) in Computer Science, Business, Information Technology, Engineering, or related fields with a minimum of 10 years' experience in IT Operations.Certifications: ITIL, PMP, ISO, COBIT, CMMI, etc.Mandatory skillsDesigning ITSM frameworks, transitioning services, and operating within ITIL.Role and...

Location:Kuala Lumpur, MY, MYJob Function:Information TechnologyRequisition Number:129898Description:Responsible for designing and technically implementing complex business integrations between global DKSH businesses and clients/principals/customers. Support integration technical requirement analysis with Country ITs and/or business clients, recommending...

Service Desk Knowledge Manager (Japanese Language)Do you have Service Desk experience, and are you seeking a new job? Cognizant is looking for a Service Desk Knowledge Manager - fluent in Japanese. The full-time role comes with an attractive salary and benefits package.As a Service Desk Knowledge Manager, you will promote collaboration and knowledge sharing...

Do you have Service Desk experience, and are you seeking a new job? Cognizant is looking for a Service Desk Knowledge Manager - fluent in Japanese. The full-time role comes with an attractive salary and benefits package.As a Service Desk Knowledge Manager, you will promote collaboration and knowledge sharing by defining, supporting, and encouraging the use...