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Fraud Intern- Operations
2 weeks ago
Appeal and Escalation:
- Review and Investigate appeal cases for false positive account actions for Shopee Marketplace
- Acts as the first line of response against reported/escalated fraud and scam cases.
- Reinvestigations in fraud and abuse cases investigated by Buyer and Seller Review.
- Manage the fraud cases while balancing between customer's needs and the company's benefits.
- Cooperate with different teams to monitor and analyze the data for fraud trends, false positives through reinvestigations and participate in assisting the review team to form preventive measures.
Buyer Review:
- Review user reported list on various fraud related claims.
- Perform a front end check to identify risky sellers.
- Conducts investigations on violations of our benefits/promotions.
- Work with stakeholders to identify and report new fraud trends or MO, system issues, from daily report investigation to initiates preventive measures.
; Requirements:
- Open for all finalyear students of any major with a Bachelor's degree or higher.
- Able to commence a fulltime internship for a minimum of 3 months.
- Detailedoriented and able to solve problems efficiently in a dynamic working environment.
- Good analytical skills and comfortable handling data.
- Strong Microsoft Excel skills.
- Having a customer service experience is a plus.
- Proficiency in SQL is a plus.
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