Non-voice Customer Service

3 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Recruitopia Full time
Identify and assess customers' needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Job Types:
Full-time, Permanent

Salary:
RM2, RM5,500.00 per month

Benefits:

  • Dental insurance
  • Gym membership
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Fixed shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • 13th month salary
  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Tips

Language:

  • Mandarin (preferred)


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