Non-voice Customer Service
3 weeks ago
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Types:
Full-time, Permanent
Salary:
RM2, RM5,500.00 per month
Benefits:
- Dental insurance
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Fixed shift
- Night shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Attendance bonus
- Overtime pay
- Performance bonus
- Tips
Language:
- Mandarin (preferred)
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