Mandarin Livechat Agent/non-voice Customer

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

Require Immediate Starter Immediate Hire

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels
    (Live Chat Only):
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Job Requirement

  • Excellent verbal and written communication skills in
    Mandarin &
    English:
  • No experience required.
  • Ability to multitask and use information provided by customers to tailor responses and actions to meet specific needs.
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Willing to work 12 hour shifts (9am 9pm/ 9pm 9am), 7 days rotational.
  • 4 days work, 3 days off.

Remuneration
MYR 3,500 (Basic) + MYR 250 (Fixed Allowances) + MYR 400 (Performance/KPI allowance)

Job Types:
Full-time, Permanent

Salary:
RM2, RM4,000.00 per month

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Language:

- and write Mandarin (required)

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