Mandarin Livechat Agent/non-voice Customer
2 weeks ago
Require Immediate Starter Immediate Hire
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels
(Live Chat Only): - Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Job Requirement
- Excellent verbal and written communication skills in
Mandarin &
English: - No experience required.
- Ability to multitask and use information provided by customers to tailor responses and actions to meet specific needs.
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Willing to work 12 hour shifts (9am 9pm/ 9pm 9am), 7 days rotational.
- 4 days work, 3 days off.
Remuneration
MYR 3,500 (Basic) + MYR 250 (Fixed Allowances) + MYR 400 (Performance/KPI allowance)
Job Types:
Full-time, Permanent
Salary:
RM2, RM4,000.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Language:
- and write Mandarin (required)
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