Customer Support Specialist

2 weeks ago


Klang, Selangor, Malaysia Vanguard Logistics Services (HK) Limited Klang Full time
Liaising with clients for FCL / LCL / Export shipments arrangements, documentations and inquiries.

  • Coordinating with ocean carriers, hauliers, warehouses and local vendors for shipments arrangement and deliveries.
  • Ensure the preparation of quotation time basis with sufficient details and follow up.
  • Attend & assists indoor meetings with customer on related matter.
  • Build and maintain excellent relationships with clients.
  • Handling and understand customer's enquiry and respond accordingly.
  • Liaise with customer on the daily basis for shipment arrangements.
  • Coordinate with Operations on daily basis for shipment arrangement.
  • Undertake any others duties as requested by department head or management.
  • Minimum 2 Year(s) of working documentations and operations experiences in international seafreight forwarding company.
  • Understand seafreight FCL & LCL documentations (SI to carriers, & Shipping Pre-Alerts), customs clearance and domestics transportation. Airfreight experience is added advantage.
  • Fluent in English and Bahasa Malaysia and preferably with Mandarin Speaking abilities.
Good Team Player, independent and self motivated

  • Able to work independently and under pressure with confident skill level


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