Customer Call Center

2 weeks ago


Bandar Sunway, Malaysia Matchlink Sdn Bhd Full time

Position Overview:

The Customer Service (Outbound Call) representative is responsible for making sales calls to promote and sell telecommunication products and services.


Key Responsibilities:

  • Make outbound sales calls to potential and existing customers.
  • Promote prepaid, postpaid, and fiber services.
  • Achieve individual and team sales targets.
  • Build and maintain customer relationships.
  • Handle customer objections and inquiries.
  • Conduct followup calls for customer satisfaction.
  • Update customer information in the CRM system.
  • Stay updated on products and participate in training.

Qualifications:

  • SPM/Diploma/Degree
  • Previous experience in customer service or sales, preferably in telecom.
  • Excellent verbal communication and persuasive skills.
  • Strong sales skills with a track record of meeting targets.
  • Basic knowledge of telecom products.
  • Ability to understand customer needs and provide solutions.
  • Strong problemsolving and time management skills.

Job Type:
Contract

Contract length: 12 months

Pay:
RM2, RM3,400.00 per month

Benefits:

  • Cell phone reimbursement
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Commission pay
  • Overtime pay

Education:

  • STM/STPM (preferred)

Experience:

Call Center: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)

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