Customer Support Executive
2 weeks ago
Position:
Customer Support Executive
Intake:
April 2024
Industry:
Telecommunication
Employment Type: 6 to 12 Months Contract (_
Renewable based on performance & attendance_)
Working Location:
Bandar Sunway, Selangor
Working Day/ Hour:5 days' work-week/ Rotational Shifts - including weekends and public holidays
Monthly Salary:
- Basic Pay: RM 2,500 to 3,400 (based on academic qualification and related working experience)
- Shift Allowances: RM 5/day (Morning), RM 15/day (Afternoon)
- Language Allowance: RM 350 (Only applicable for Mandarin speaker)
- Overtime
Job Descriptions:
- Provide excellent quality customer support (24/7) through Voice and Digital channels.
- To meet/exceed agreed sales, productivity, and quality standards.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Keep records of customer interactions and transactions.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle complaints, and provide appropriate solutions and alternatives within the time limits.
- Take the extra mile to engage with customers.
Job Requirements:
- SPM, Diploma or Degree in any field.
- Minimum 12 years of contact center/telesales/telemarketing experience.
- Excellent communication skills in English and Bahasa Melayu, both written and spoken.
- Must be able to work on rotational shifts including weekends and Public Holidays.
- Able to start on April 2024 and possess own transport.
- Fully vaccinated for Covid19.
Tag:
nfh/plp/
Job Types:
Full-time, Contract
Contract length: 12 months
Salary:
RM2, RM3,400.00 per month
Benefits:
- Maternity leave
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime
- Performance bonus
Application Question(s):
- Are you a Malaysian citizen?
- Are you available to start work immediately/in April 2024?
- Have you completed Covid19 vaccination?
Experience:
Call Center: 1 year (required)
- Telesales/Telemarketing: 1 year (required)
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