HR Operations Specialist
2 weeks ago
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Updates and maintain employee life cycle and related data information including Employee Preboarding/offboarding, Benefit Administration, Employee Data Management, Payroll, HR reporting or other HR general operations.
- Perform administration on all documentations including, but not limited to, policies, summary plan description, invoices, contracts, Personnel File, and other compliance documentations. Generate letters using build in templates in the system.
- Monitors and reviews Service Now tickets that may be at risk or have been ageing. Performs random audit and quality checks on tasks and cases completion.
- Act as Subject Matter Experts on more complex or country specific processes.
- Performs root cause analysis and investigation on identified issues, escalations and problematic cases.
- Supports systems enhancements through testing, training and implementation with the team. As well, looks at process improvement and automation opportunities to help drive better efficiencies.
QUALIFICATIONS AND EXPERIENCES
- Bachelor's Degree in Human Resources, Business, Management, Organizational Development, Service Management or relevant field.
- Experience in using various systems and technology. Preferably Peoplesoft (Oracle) or other relational HRIS database.
- Prior experience using case management/ticketing tool, ServiceNow.
- Working knowledge in using Microsoft Office suite, including Excel, Word Power point, and Teams.
- Must have high attention to detail and be focused on accuracy.
- Must be proactive and a team player.
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