Customer Experience Specialist

Castlery is looking for a Customer Experience Specialist to join our Customer Experience Department.The Customer Experience (CX) team bridges every touchpoint between Castlery and the customer, whether it's through a physical store, an online shopping cart or any other touch point where one interacts with Castlery. Our role is to ensure that customer...

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. Exceeding customer expectation in terms of customer service & accurate information. Working in a team to achieve the required KPI elements and SLA.Job Type: ContractContract length: 24 monthsSalary:...

This role suits individuals with sales and/or customer experience background and enjoys a role with plenty of customer interactions. If you have a love of connecting with people and providing great customer service coupled with an interest in contributing directly to the bottom line of a multi-million-dollar organisation, this is the position for youWhat you...

This role suits individuals with sales and/or customer experience background and enjoys a role with plenty of customer interactions. If you have a love of connecting with people and providing great customer service coupled with an interest in contributing directly to the bottom line of a multi-million-dollar organisation, this is the position for youWhat you...

Personalise and engage customers effectively to drive customer satisfaction Assist customer on enquiries and issues efficiently to mitigate detractors Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution timeKey Requirement: Fluent English with excellent communication skills, both written and verbal. Need to...

What you will be doing: Personalise and engage customers effectively to drive customer satisfaction Assist customers on inquiries and issues efficiently to mitigate detractors Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution timeWhat you'll need: Fluent English with excellent communication skills, both written...

What you will be doing: Personalise and engage customers effectively to drive customer satisfaction Assist customers on inquiries and issues efficiently to mitigate detractors Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution timeWhat you'll need: Fluent English with excellent communication skills, both written...

Job DescriptionPersonalise and engage customers effectively to drive customer satisfactionAssist customer on enquiries and issues efficiently to mitigate detractorsEnsuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution timeRequirementFluent English with excellent communication skills, both written and verbalAt least...

Location: Persiaran Southkey, Johor BahruWorking hours: Rotational ShiftsJob Summary:This role suits individual with sales and/or customer experience background and enjoys a role with plenty of customer interactions. If you have a love of connecting with people and providing great customer service coupled with an interest in contributing directly to the...

What you will be doing: Personalise and engage customers effectively to drive customer satisfaction Assist customers on enquiries and issues efficiently to mitigate detractors Ensuring service standards are meteg:CSAT, Quality Assurance (QA), Response time and Resolution timeWhat you'll need: Fluent English with excellent communication skills, both written...

Responsibilities: To provide administrative support to ensure sufficient operation of the office to secure efficiency and compliance to company policies. Handling office tasks, such as filing, generating reports and setting up for meetings. Keep stock of office supplies and place orders when necessary. Monitoring and update daily update list for feedbacks,...

Responsibilities:1.Customer Inquiry Handling: Manage inbound calls and WhatsApp inquiries, addressing general client inquiries regarding hospital products and services.2.Data Management and Reporting: Maintain accurate records of customer interactions and inquiries, ensuring timely and thorough responses.3.Feedback Collection: Ensure sufficient...

Job Description:Kenanga Investment Bank Berhad is seeking a Remote Customer Support Specialist to join our team in Johor Bahru, Johor, MY. As an Associate Level employee, you will be responsible for providing exceptional customer support to our clients remotely.Responsibilities:1. Responding promptly and effectively to customer inquiries via email, phone,...

Job Description:Kenanga Investment Bank Berhad is seeking a Remote Customer Support Specialist to join our team in Johor Bahru, Johor, MY. As an Associate Level employee, you will be responsible for providing exceptional customer support to our clients remotely.Responsibilities:1. Responding promptly and effectively to customer inquiries via email, phone,...

Job Description:IJM Corporation Berhad is seeking a part-time Customer Service Specialist to join our team in Johor Bahru, Johor, MY. As an Associate-level professional with at least 4 years of experience, the ideal candidate will be adaptable, reliable, cooperative, and possess strong emotional intelligence.Responsibilities: Respond to customer inquiries...

Job Description:IJM Corporation Berhad is seeking a part-time Customer Service Specialist to join our team in Johor Bahru, Johor, MY. As an Associate-level professional with at least 4 years of experience, the ideal candidate will be adaptable, reliable, cooperative, and possess strong emotional intelligence.Responsibilities: Respond to customer inquiries...

Job Description:IJM Corporation Berhad is seeking a part-time Customer Service Specialist to join our team in Johor Bahru, Johor, MY. As an Associate-level professional with at least 4 years of experience, the ideal candidate will be adaptable, reliable, cooperative, and possess strong emotional intelligence.Responsibilities: Respond to customer inquiries...

Job Position: Customs Entry SpecialistSalary Up To RM4000Location: Johor BahruJob Descriptions: To prepare customs declaration forms for customs submission. To be the person handling all custom formalities with the customs and other authorities with regards to custom clearance. To check and advise clients and agents on the proper HS Codes. To advise clients...

Job Description: Fully competent and to interact with custom declaration team, handle their daily requirement and coordinate & tackling issues by providing solution Managing custom declaration business for MY Focal contact as to manage VIP client & Global custom declaration & prealert query, escalations & issues. Work closely with VIP client key personnel,...

Job ID: REF4729GDate posted: 15/11/2023Company descriptionIKEA is the world's largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.IKEA Malaysia creates a better everyday life by...