![Elabram Systems Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Specialist
2 weeks ago
What you will be doing:
- Personalise and engage customers effectively to drive customer satisfaction
- Assist customer on enquiries and issues efficiently to mitigate detractors
- Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time
What you'll need:
- Fluent English with excellent communication skills, both written and verbal
- At least 2 Years of working experience in the related field is required for this position
- Ability to determine customer needs and quickly build rapport with customers
- Ability to empathize with and prioritize customer needs, provide appropriate solutions and setting expectations with customers.
- Exude patience and ownership with each customer
- Able to solve problems by thinking analytically and creatively
- Excellent communication, interpersonal and organisational skills
- Selfstarter, resourceful and tenacious
- Team player, working collaboratively within and across teams
- Experience working with Zendesk and/or a similar ticketing system is highly advantageous.
- Able to work on rotational shift (morning and night)
Pay:
RM3, RM4,500.00 per month
Benefits:
- Health insurance
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- Are you able to work in a rotational shift?
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