Real Time Analyst

The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...

Role:Any OtherTimings:Shifting Schedule (Permanent)Industry:Telecom / ISPProcess:Non-VoiceFunctional Area:Any OtherKey Skills: Real Time Analyst Location: Kelana Centre PointMust be willing to work on Shifts: 24x7 rotational shiftRequirements: 2 years in Work Force Management ( WFM)- good in data analysis skill Have intensive experience in Excel and Power BI...

Description:Prometric is seeking a Real Time Analyst (RTA) to be part of the Remote Assessments Team. This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. This position will work directly with BPO and in-house Operations Teams and will...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensureacceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensureacceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensureacceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...

As a WFM/ RTA Analyst you jos tasks includes:To generate report from CRM system independently, proactively, and creatively, in order to store and manage database accordingly. To monitor business progress or service level according to the agreed KPI with client. Achieve service levels and efficiency metric goals. To create report template, report file and...

Key Responsibilities: Responsible for managing and ensuring the service level agreements for various programs are met. Manage the call volume, daily attendance and program break schedules. Analyse data to outline reasons for under/over performance and recommend actions to improve performance. Assist with creation of metrics and targets to meet service level...

Role:QA AnalystTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceKey Skills: Real Time Analyst- We are looking for someone with any or some of the following experiences, in a BPO setting:Real-time management and/or real-time analytics (6mo minimum) Understanding of key metrics of...

Location: Kelana Centre PointMust be willing to work on Shifts: 24x7 rotational shiftRequirements: 2 years in Work Force Management ( WFM) Good data analysis skills Have intensive experience in Excel and Power BI Wellversed in Excel, including using Formula and Pivot TableSalary Range: RM 4500 to RM 5500Salary: RM4, RM5,500.00 per monthApplication...

Location: Kelana Centre PointMust be willing to work on Shifts: 24x7 rotational shiftRequirements: 2 years in Work Force Management ( WFM)- good in data analysis skill Have intensive experience in Excel and Power BI Well versed in excel, including using formula and pivot tableSalary Ranger RM 4500 to RM 5500Salary: RM4, RM5,500.00 per monthExperience:-...

Description / RequirementsMust be willing to work on Shifts: 24x7 rotational shiftRequirements: 2 years in Work Force Management ( WFM)- good in data analysis skill Have intensive experience in Excel and Power BI Well versed in excel, including using formula and pivot tableSalary: RM4, RM5,500.00 per monthBenefits: Dental insurance Health insuranceSchedule:...

Business Analyst Interns are responsible for assisting the implementation and support of Calibr8 products across multiple projects. They work with Business Analyst Team in identifying key challenges within the clients' business process and deploy solutions that create opportunities to maximize clients' business goals.Job Requirements: Taking a degree related...

Research AnalystWe are searching for talented and driven individuals to join our expanding team as Research Analyst. We welcome applicants looking to grow and enhance their careers in tandem with professional development in property research and consultancy with Zerin Properties Sdn Bhd. At Zerin, we pride ourselves in our diverse team, treating each other...

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ And to get there, we need...

Real Estate Sales & Marketing ExecutiveResponsibilities:Sales Development: Actively prospect and cultivate new leads through various channels such as networking, cold calling, and referrals. Conduct market research to identify potential clients and properties for sale. Develop and maintain a database of prospective clients and properties. Arrange and conduct...

Financial Analyst - IA&RJob ID Posted 24May2024Service line Corporate SegmentRole type FulltimeAreas of InterestAccounting/FinanceLocation(s)Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - MalaysiaFinance Analyst - IA&RAbout the RoleThe Financial Analyst - IA&R role is responsible for Real Estate accounting, including financial reporting, cash management...

Oriental Real Estate Sdn Bhd membuka peluang kerja dalam perunding hartanah ( Real Estate Negotiator REN). Oriental Real Estate Sdn Bhd merupakan sebuah syarikat yang berdaftar dan diperbadankan dengan Lembaga Penilai, Pentaksir dan Ejen harta tanah dan Pengurus Harta pada bulan Mac 1988.Syarat keperluan kerja- Seorang yang bermotivasi tinggi dan mempunyai...

Job descriptionWhy join us:Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

Job Purpose:As a Security Analyst L1, they will be responsible for operationalization of new security platforms in order to enable Security Operations Center to stay ahead of emerging and current threats. They will utilize data analytics, threat intelligence, and your experience to leverage new and existing technologies to build the use cases that drive...