Technical Support Executive
2 weeks ago
Job Summary:
- Provide professional technical support to sales partners and supporting departments.
- Inspects products, conducts tests, and collects data.
- Work closely and support regulatory department.
Key Responsibilities:
-
1. Technical Administrating_
- To provide and perform set of procedures and guidelines which are in line with company's policies and objectives in related to integrated management system.
- To participate in regular meeting related to the tasked projects and technical issue resolution within the assigned timeline.
- To maintain and update the material master database in relate to technical documentation and product information, not limited to TDS, SDS, COA and HSE documentation and ensure its accurate & correctness.
- To ensure the daily incoming COA are correct and communicate with supplier if noncompliance occurred.
- To participate and work closely within department and cross functional departments in process improvement and identification of best practices recommendation and implementation thereof and ensure the participation within the budget assigned.
- Trouble shooting and problem solving**_
- To proficiently perform product troubleshooting and resolving technical problems related to product quality.
- To investigate and prepare an investigation report including of the root cause analysis, Corrective Action and Preventive Action (CAPA) in related to product quality/ technical issue.
- To monitor and evaluate/ review effectiveness of the assigned CAPA.
3. Technical Support
New Product/ Principal Product Development_ To work closely with sales partners to identify and recommend business opportunities in respect of new product and new customer. To attend trade show, exhibition and to assist in organizing a trade show if necessary. To participate in specific product development projects and with testing, evaluation and research information to recommend and promote the viability of new/ alternative products. To follow up closely together with coteam and relevant sales partners with potential customers on project status & sample testing and provide technical advice as required. To track, record and recommend the commercial viability of new/ alternative products launched.-
4. Health & Safety_
- Ensure that safe working practices are used and appropriate Health and Safety legislation adopted.
- Exercise responsibility for carrying out and adhering to the Health and Safety Policy and procedure.
- Report any noncompliance of safe working practices to the appropriate personnel (superior / Health or Safety officer).
Qualifications:
- At least a
Bachelor's Degree in Chemistry, Chemistry Engineering or its equivalent.
Minimum of 3 years of working experience in Chemicals Technical and related field.
- Intermediate level /
knowledge of SAP or other ERP system
- Ability to
communicate in English and Mandarin
-
Willing to travel extensively as and when required.
-
Strong chemical technical knowledge
:
- Wellinformed
market and industries technology
- Basic
knowledge of ISO procedure, work instructions and guidelines.
Job Types:
Full-time, Permanent
Salary:
RM3, RM4,500.00 per month
Benefits:
- Additional leave
- Flexible schedule
- Free parking
- Health insurance
- Opportunities for promotion
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Kapar: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- working: 2 years (preferred)
-
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