Reservations Sales Agent

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia PAVILION HOTEL KUALA LUMPUR (HARMONI PERKASA SDN BHD) Full time

To maintain an up-to-date file and information on tours, sightseeing and points of general interest and assist guests (with concierge) to make necessary bookings when required.


  • Ensures guest expectations are met or exceeded by providing an efficient, attentive and warm service standard.
  • Take and forward messages accurately and in a timely manner.
/ convey information and messages to appropriate personnel in a timely and efficient manner.
  • Comply with all Corporate and Hotel Standards and Procedures.
  • Carry out administrative requirements as directed.
  • Contributes to the morale and team spirits of the hotel by maintaining effective relationship with hotel colleagues.
  • Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within Hotel operations.
  • Is fully conversant with all health and safety, fire and emergency procedures.
  • Maintains a high standard of personal hygiene, dress, uniform and body language.
  • Ensure workstation and surroundings are neat and tidy.
  • Is polite and professional in any situation where the image or reputation of the hotel is represented.
  • Ensure all activities are carried out honestly, ethically and within the parameters of the local laws.

TO BE THE MOST EXCLUSIVE URBAN RESORT IN KUALA LUMPUR, COMMITTED TO INSPIRE OUR ASSOCIATES TO SURPASS THEIR OWN SELF-EXPECTATIONS, LEADING TO POSITIVELY REMARKABLE GUEST INTERACTIONS, DELIVERY OF UNBENDING RESPECT FOR REAL MALAYSIAN HOSPITALITY AND OPTIMUM RETURNS TO OUR STAKEHOLDERS.

SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
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