Key Account Support

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Lifework HR Services Sdn Bhd Full time

Responsibilities:

  • Account Management, to manage portfolio of existing customers, make telephone calls regular timely cycle and to secure new business (serving corporate clients, relationship building, cross selling/upselling products and services)
  • Understand customer's objectives, buying criteria and decision making processes and form long term business relationships in order to leverage revenue from the relationship and promote our company as a quality supplier
  • Negotiate price and volume discounts in accordance to our policy and liaise with support staff to ensure customer retention and continued business.
  • Identify and gain new business through a sustained program of cold calling and follow up on referrals/leads
  • Problem solving: Customer complaints, responding and satisfying client sales and post sales requirements.

Job Requirements:

  • Minimum 2 years of relevant experience and above
  • Preferred skill(s): Call Center background, Customer Service, CRM module in logistics fields, sales and account management experience
  • Possess excellent verbal and written communication skills in English
  • Strong interpersonal skills
  • Result driven and works well with KPI
  • Comfortable working with different modes of communication for liaison work (Primarily Phone)
  • Willing to work at Bangsar South

Job Types:
Full-time, Contract

Contract length: 6 months

Pay:
RM3, RM4,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Education:

  • Bachelor's (required)

Experience:

Call Center: 1 year (preferred)
- key account management: 1 year (preferred)
- customer service: 1 year (preferred)
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