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Business Application Specialist
1 week ago
RESPONSIBILITIES
1) Administer and provide end-user support for Business Application System related
issues including Investigation Transactional/Functionality issues, Reporting, Data
Integrity, Interface; Identify Root Causes and driving resolution. Promptly responds to
system failures, resolves issues and escalates concerns as appropriate. Maintain support
log of issues and incident support requests following service request guidelines. Act as
liaison between internal users and vendors on the support issues. Involve and coordinate
all resources needed (e.g. users/test environments/data/interface) for performing
SIT/UAT of all system defects and enhancements in accordance with test plans and
ensures system readiness criteria are met prior to deployment of fixes, changed or new
software.
2) Manage and coordinate the change requests from users. Analyses the impact of change
requests; manage user acceptance testing, training and the change process. Manage and
coordinate with vendors and/or internally own deliverable for the effort and timeline to
deliver the change request and projects deliverables. Perform data analysis and
extraction; Application Development including programming. Developing and
liaison between users, IT and vendor to deliver solution. Responsible for translating
and communicating business requirements into systems requirements and vice versa.
Analyses & document the user's requirements, business processes, work flows and
relationships to current and future software solutions; conducts interviews with key
project stakeholders and prepares technical documentation and presents the results.
Evaluate, recommend and coordinate modifications or upgrades to existing business
systems based on business needs/requirement. Conduct knowledge transfer and users
training.
support new project requirements and enhancements for changing operational and
business needs. Participate and evaluating potential vendors/products, RFP, feasibility
that projects requirements, timeline, budget and scope are being met. Vendor
management with regards to change management, project deliverables. Lead and/or
participate in special projects to support IT initiatives.
5) Ensure all established IT related policies, procedures, documentations, testing, signoff/
approval procedures and control are enforced and followed to meet various audit
compliance. Participate in BCP, Disaster Recovery processes, facilitate and interacts
with internal and external audit engagement.
6) Handle any ad-hoc are assigned by the superior/manager.
REQUIREMENTS:
1) Bachelor's degree in Computer Science, Information Technology or equivalent
professional qualification.
2) Min.
5 years hands on technical/work related experienced in:
- Perform daily Business Application related incident supports
- Implement, develop new/enhance existing inhouse and/or off the shelf Business
- Experience to compile, translate business requirements to IT Technical/functional
- Proven track record in developing, implementing, or architecting Business Application
building Web API/services.
- Proficiency in SQL development mainly on Microsoft SQL database platform.
- Working knowledge of PL/SQL and development in Oracle databases.
- Proficiency in Java Script, AJAX, JQuery, XML, HTML and CSS
- Experience with reporting tools (e
g:
SAS, Crystal Reports, SQL Server Reporting
Services (SSRS) & Robotic Process Automation tool (RPA) is an advantage
3) In dept knowledge and experience in implementing Mobile/Digital Application
Technology, Web Technology, Linus/Windows platform, Database (Oracle & MS SQL),
Project Management, SDLC, Agile Development methodology is a plus.
4) Other requirements:
- Result orientated, selfmotivated, good interpersonal skills and flexible.
- Comfortable working in end user environment, across teams and interacting with
- Must be able to provide afteroffice hours on urgent incident support request.
- Ability to work on own initiative with mínimal supervision, excellent time
of urgency & able to work under pressure, tight deadlines.
Salary:
RM3, RM7,700.00 per month
Benefits:
- Professional development
Schedule:
- Monday to Friday
Application Question(s):
- Do you have 5 years hands on technical/work related experience?
Experience:
- C#, Java, VB.NET, ASP.NET & Web API/services (preferred)
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