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Area Assistant Manager, Southern Region

3 months ago

Taman Senai, Johor, Malaysia LOSCAM (MALAYSIA) SDN. BHD. Full time

PURPOSE OF POSITION:

  • Administer and monitor the demand on operational requirement.
  • Support team on data management and administration
  • Proactively manage daily activities of the operations and sales.
  • Implement the sales strategy in line with business objectives of the company.
  • To maximize profitable sales growth with existing and new clients
  • Promote new products to market.
  • Solving and Handling Customers issues.
  • To lead and manage CRM, CS and Operations team to accomplish business target in Southern Region and as required.

PRINCIPAL ACTIVITIES:

  • Support and engage with customer activities such as stock take and inhouse project regularly or adhoc basis.
  • Introduce and train customer how to the use our Online system.
  • Attend to Customer's special request on Standing Order.
  • Educate customer on Pallet Care Management.
  • Guide customers on Pallet Flow & Pooling Processes
  • Coordinate on Pallet Relocation, interstate and Cross Border
  • Monitoring Delivery Note and transactions posting in the system.
  • Ensure day to day customer transactions are processed accurately & timely manner.
  • To work closely with internal & external team to ensure smooth operations at Johor depot.
  • Lead daily operations at external warehouse such as managing the exchange transaction, forklift services and diesel top up, etc.
  • Manage and coordinate on operational demand such as pallet movement, daily transactions, trucking, and stock take activities at own and 3rd party warehouse.
  • Participate and support departments when required on customer related matters such as customer enquiry and operational matters.
  • Responsible on month end closing and provides necessary reports on weekly, monthly, quarterly, and ad hoc basis as required.
  • Coordinate for office administrative compliance.
  • To monitor physical pallet and book stock at depot as well as 3rd party warehouse.
  • Promote existing and new products and develop new business prospect in South Malaysia, to follow up on Sales leads and referrals in the markets.
  • Solving and handling on customer's issues and simultaneously being responsible to maintain and manage customers' expectations & satisfaction.
  • Customize relationships with new, existing, and potential customers and maintain daily customer servicerelated matters.
  • To support finance team on DSO target
  • Responsible for depot material inventories, labour, equipment, depot facilities, shipping, and transportation management, comply with company policies and procedures (Safety Processes / Procedures, SOP, 5S. etc)
Loscam (Malaysia) Sdn. Bhd.

Established in 1994, Loscam Malaysia has quickly grown into a significant business with a customer base exceeding 300 manufacturers, retailers and 3PLs as well as receiving significant levels of cross-border product movement on pallets from Thailand.

Loscam has been working closely with the major retailers in Malaysia that operate a combination of exchange and transfer systems since 1994.

The company recently upgraded its service depot, moving to a new facility in the industrial city of Shah Alam.
Bachelor's or Equivalent