Onboarding Specialist

2 weeks ago

Cyberjaya, Selangor, Malaysia TODAK HOLDINGS SDN BHD Full time

Company Background:

"" is the latest addition to the Todak Holdings portfolio, a startup born out of a commitment to innovation and a desire to create solutions that enhance the lives of people in our communities. Our app aims to provide a convenient and efficient platform for customers to book appointments at local barbershops and connect with freelance mobile barbers who can provide on-demand services at their preferred location.

Position Overview:

Key Responsibilities:

1.

Program Development:

  • Design and implement comprehensive onboarding programs tailored to different barber shop needs.
  • Develop and maintain onboarding materials, including guides, presentations, and videos.

2.

Orientation and Training:

  • Conduct engaging orientations for new barbers, acquainting them with the organization's culture, values, and policies.
  • Provide training on essential systems, tools, and processes required for success in their roles.

3.

Documentation and Compliance:

  • Ensure accurate completion of onboarding documentation in compliance with company policies and legal requirements.
  • Collaborate with compliance and legal teams to stay abreast of regulatory changes affecting onboarding.

4.

Communication and Support:

  • Act as the primary point of contact for new barbers throughout the onboarding process.
  • Address queries and concerns promptly, providing ongoing support as needed.

5.

Feedback and Improvement:

  • Solicit feedback from new barbers to continuously enhance the onboarding experience.
  • Work collaboratively with various departments to implement improvements and adjustments.

6.

Collaboration:

  • Collaborate with crossfunctional teams, including compliance, IT, and department heads, to ensure a seamless onboarding process.
  • Coordinate with different departments to schedule necessary training sessions and orientation activities.

7.

Technology Utilization:

  • Utilize onboarding tools and technologies to streamline processes and elevate the onboarding experience.
  • Stay informed about emerging technologies and trends in onboarding practices.

8.

Metrics and Reporting:

  • Track and report onboarding metrics, such as timetoproductivity, completion rates, and overall satisfaction.
  • Utilize datadriven insights to make informed decisions and recommendations for continuous improvement.

Qualifications and Skills:

-
Education: Bachelor's degree in Business Administration or a related field.
-
Experience: A minimum of one year of proven experience in onboarding or a related role. Fresh graduates with a strong interest in onboarding and a willingness to learn are also encouraged to apply.
-
Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to effectively engage with new barbers and team members.
-
Organizational and Project Management: Strong organizational skills with the ability to manage multiple projects simultaneously, ensuring a smooth onboarding process.
-
Detail-Oriented: Meticulous attention to detail, focusing on delivering a positive onboarding experience for all stakeholders.
-
Problem-Solving: Ability to address challenges proactively and provide effective solutions during the onboarding journey.
-
Familiarity with Onboarding Tools: Exposure to onboarding software and tools is advantageous but not mandatory. Willingness to learn and adapt to new technologies is crucial.
-
Adaptability: Ability to adapt to changing priorities and work collaboratively in a dynamic team environment.
-
Passion for Onboarding: Enthusiasm and passion for creating a positive onboarding experience and ensuring a smooth integration for new stakeholders.

Pay:
RM2, RM3,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay
  • Yearly bonus

Application Question(s):

  • How long is your notice period?

Education:

  • Bachelor's (preferred)

Experience:

  • Onboarding: 1 year (preferred)

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