Chat Support Agent
2 weeks ago
Chat Support - Mandarin (Local)
Educational:
Degree (Fresher will also do) or Diploma holder with 1 yrs exp or SPM with 3 yrs exp
Working Hour: 247 Rotational
Location:
KL Sentral, Malaysia
Job Summary:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Job Types:
Full-time, Permanent, Fresh graduate
Pay:
From RM3,200.00 per month
Benefits:
- Free parking
- Health insurance
- Meal allowance
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Attendance bonus
- Commission pay
- Overtime pay
- Signing bonus
- Tips
- Yearly bonus
Education:
- Diploma/Advanced Diploma (required)
Experience:
- Customer support: 1 year (required)
Language:
- Mandarin (required)
- English (required)
Ability to Commute:
- Kuala Lumpur (required)
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)
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