Chat Support Agent

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia growthfn Full time

Chat Support - Mandarin (Local)

Educational:
Degree (Fresher will also do) or Diploma holder with 1 yrs exp or SPM with 3 yrs exp


Working Hour: 247 Rotational

Location:
KL Sentral, Malaysia


Job Summary:

  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Job Types:
Full-time, Permanent, Fresh graduate

Pay:
From RM3,200.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Meal allowance
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Attendance bonus
  • Commission pay
  • Overtime pay
  • Signing bonus
  • Tips
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (required)

Experience:

  • Customer support: 1 year (required)

Language:

  • Mandarin (required)
  • English (required)

Ability to Commute:

  • Kuala Lumpur (required)

Ability to Relocate:

  • Kuala Lumpur: Relocate before starting work (required)

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