Technical Support Specialist

1 week ago


Bandar Sunway, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time
Field Training, Coaching and Consulting Services

  • Consulting with customers, Technical Support Manager, Associate District Manager and Field Sales & Service Manager on key projects and challenging pest elimination issues.
  • Provide root cause analysis and problem resolution to assist with coaching, training & developing associates as well as assisting customers in overcoming pest infestations.
  • Check for ongoing proficiency against agreed upon protocols competencies.
  • Identify gaps in service reports, service to protocol, scheduling, product usage and regulatory & scope compliance.
  • Meet with the customer, along with assigned Service Specialist, to assist in providing an inspection to determine and help execute the proper pest treatment/program and solution.
  • Recommend solutions to ensure proper service delivery meets the customer's needs.
  • Assist Manager in development of components of new associate training plans.
  • Conduct/facilitate formal group training e.g. in division meetings.
  • Business development & retention
  • Plan the annual Quality audits and review monthly.
  • Complete Quality audits as per contract commitments and as agreed with customers.
  • Review service reports and trend reports in advance of business reviews.
  • Attend business reviews in collaboration with the Field Sales & Service Manager or ADM.
  • Participate in new business surveys as required.
  • Provide recommendations on expansion/enhancement of programs at existing sites.
  • Provide recommendations for noncontract jobs to deal with pest infestations.
  • Build a strong working relationship with the service, sales and ADM.

Minimum Qualifications:

  • Bachelor's degree in Applied Sciences (Entomology and Parasitology, or Animal Resource Science and Management)
  • Possess valid driving license and
    willing to travel
:

  • Pest Industry experience complete with Pesticide Applicator License (PAL)
  • Strong technical and problemsolving skillset with good judgement and decisionmaking ability
  • Strong communication and leadership skills, and ability to build relationships (internal and external)
  • Able to devise effective customer solutions in new or unfamiliar situations.

Job Types:

Full-time, Permanent

Salary:

RM4, RM5,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • 13th month salary
Application Deadline: 05/08/2024

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