Reservations Executive

2 weeks ago


George Town, Penang, Malaysia Cheong Fatt Tze - The Blue Mansion Full time

Key elements to the job:
To be familiar with computer systems, windows based PC

  • To understand the product, know all the rooms, their nightly rate, and be aware of their standard set up.
  • Able to learn the history of the house in order to give correct information to guest when questioned.
  • Must be able to answer phones
- liase with guests as and when required and to learn about different elements of the operation.

  • To supervise hotel daily reservations activities according to given standard operating procedure.
  • To work closely with General Manager, Operations Manager and Housekeeping Manager with regards to any reservations related matters and transactions.
  • To have a working knowledge of other relevant departments on how they relate to the Reservation Department.
  • To attend to guest complaints and inquiries relating to reservations.
  • To be familiar with online system Duve in order to communicate with guests pertaining to special amenities or special request instructions upon reservation process.
  • To assist the Operations Manager and General Manager with regular daily admin duties.
  • To monitor the allocation and assignment of rooms.
  • To be aware of constant changes in room tariffs, contracted and package rates, promotions, etc.
  • To strictly follow the policy of selective selling and to weigh the value of each request before acceptance.
  • To be knowledgeable of all areas in the Front Office and to perform all duties as assigned.

Job Types:
Full-time, Permanent

Salary:
RM3, RM3,500.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Meal provided

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Rotational shift

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Georgetown: Reliably commute or planning to relocate before starting work (preferred)

Education:

  • STM/STPM (preferred)

Experience:

Hotel Reservations: 2 years (required)

Language:

  • Mandarin (preferred)
  • English (preferred)


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