Customer Support Agent

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia AffiliateUp Full time

Requirements:

  • Computer literacy;
  • Able to identify ways of solving the problem and present the solution in a verbal and written manner;
  • Strong interpersonal skills;
  • High level of professionalism;
  • Attention to detail and punctuality;
  • Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year;
  • Stable internet connection;
  • Own workplace.

Responsibilities:

  • Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;
  • Identify customers' needs to achieve customer satisfaction;
  • Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

Benefits:

  • Working for a dynamically growing company;
  • Challenging but exciting tasks with our own product;
  • Trainee period is provided;
  • Competitive salary;
  • Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off);
  • Remote work.

Salary:
RM2, RM3,100.00 per month

Schedule:

  • Day shift
  • Night shift

COVID-19 considerations:
Remote work

Application Question(s):

  • What is your salary expectation for this position?
  • How much RAM memory does your laptop or computer have?

Experience:

  • Customer support: 1 year (required)

Language:

  • Bahasa Malay (required)
  • English (required)


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