Call Centre Agent Rm2,700 + Allowance 11am

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Multibrand Sport Store Sdn Bhd Full time

Customer Service (Call Centre position)

Location :
Menara Public Bank 2, Jalan Raja Chulan, KL

Working days: 5 days (rotational shift - 11:00 am to 11:00 pm)

Nature of business :
Established global E-commerce contact center platform in Malaysia

Salary range:
Basis RM2,700 + Attendance incentive, KPI allowance (can ask during interview)

Requirements:

  • Minimum SPM level entry
  • No working experience needed
  • Fluent in both English & Malay
  • Basic Ecommerce Knowledge (will ask during iv)

Job descriptions:

  • Providing first contact resolution according to standard operating procedures from both seller and buyer via live chat/call (i


e:

orders, payments, refund, shipping, voucher etc).

  • Communicate with internal stakeholders (logistics, payment, and etc)
  • Assist customer and sellers with product selection, answer basic questions and suggests various product options that are available.
  • Input customer interaction, problems in Customer Relation Management System (CRMS).
  • Ensure all customers and sellers feedback/complaints/Disputes are addressed as and when required or escalate the same to the respective team when necessary.
Intake : 11/9, interview on 30/8

Shift schedule as below:

  • 11am8pm |12pm9pm | 1pm10pm | 2pm11pm
  • 1 week work 5 days
  • 1 day work 9 hours ( 1 hour off )
  • 2 off days ( might off on weekdays)
Every week your shift will change, maybe 1 week morning shift, next week evening shift

Salary:
RM2, RM2,701.00 per month

Schedul

e:


  • Day shift
  • Evening shift
  • Holidays
  • Night shift
  • Weekend jobs

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