Operations Analyst

2 weeks ago

Penang, Malaysia S&P Global Full time

About the Role:
Position Summary

Duties & accountabilities

As part of platform/system support, the individual is required to assist with everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc.

Direct interaction with OSTTRA Clients globally to resolve technical and non-technical related queries, working in close partnership with our global teams.

Monitor client queries investigate and troubleshoot errors and work with internal groups to provide resolution.
Respond to client requests by providing detailed analysis and feedback.
Work closely with internal teams for system enhancements/escalations.
Participate in internal/external training needs. Educate clients on upcoming product enhancements/changes.
Onboarding new participants in a timely manner and effective implementation of the product. Assist clients in testing the trade flows and help troubleshoot issues faced by the client.
Configure the product as per the client's requirement with regard to trade confirmation.

Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.

Develop and maintain productive client relationships.
Coordinate across internal teams across the global operations footprint to achieve a positive outcome for client experience.
Respond to client requests by providing detailed evaluation and feedback.
Participate in the testing of system enhancements.
Identify and track system issues, partnering with technology teams to ensure delivery. Business competencies
Education and experience
Fresh graduate

Basic understanding of financial markets and the OTC post-trade framework and knowledge in financial products (FX, Equity, FI, Credit or Futures)

Commercial awareness
Ability to work in a fast-paced environment with client orientation
Personal competencies
Personal impact
Able to work independently with mínimal supervision
Open-minded, flexible, and willing to adapt to changing situations

Be flexible regarding hours including weekends and public holidays
Communication
Excellent interpersonal, written and verbal communication skills

Able to demonstrate a resourceful and collaborative approach to problem-solving, as well as the ability to handle difficult conversations with clients.

Teamwork

OSTTRA Operations & Client Support provides operational and technical day-to-day customer support for all services supported within the OSTTRA suite of products.

They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities.

They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries.

The group is also responsible for incident reporting and escalation. Company Overview

OSTTRA, 50/50 owned by CME Group and S&P Global, is a leading provider of progressive post-trade solutions for the global OTC markets across interest rate, FX, equity and credit asset classes.

It incorporates CME Group's optimization businesses -Traiana, TriOptima, and Reset - and S&P Global's MarkitSERV, headquartered in London.

About OSTTRA


OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset.

OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

What's In It For You?

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness:
Health care coverage designed for the mind and body.

Flexible Downtime:
Generous time off helps keep you energized for your time on.

Continuous Learning:
Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future:

Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.


Family Friendly Perks:
It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

**Beyond

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