Customer business solutions executive

2 weeks ago

Klang, Selangor, Malaysia Bollore Logistics Asia Pacific Full time

Job Summary:

The Customer Business Solutions (CBS) is in charge of commercializing and implementing the Bolloré Logistics Global Business Solutions (IS Solutions) among customers, within the perimeter she/he is responsible for, taking in consideration commercial, operational and IS constraints.

KEY ACCOUNTABILITIES Contribute to the Information Management Global Offer commercialization

  • Raise Sales Force awareness and understanding of the IS Business Solutions and the use of its different module (LINK, Webportal...)
  • Present our Global IT Solutions to clients and propose Key Indicators and Monitoring Tables.
  • Train customers to our tools (LINK, Webportal...) and ensure level 1 support. Design and propose an Offer
  • Analyze customer needs in terms of tracking (flow) and write traffic analyze.
  • Answer to tenders about information management part.
  • Ensure customer tracking solution development and deployment.
  • Set up, if necessary, LINK traffic demo. Implement an offer
  • Write offer operating process and ensure CBS network comprehension.
  • Assure business systems specific operational process (SOP).
  • Parameterize LINK and coordinate Business systems parametrise.
  • Parametrize Webportal and open access to customer & internal users.
  • Train traffic concerned internal users to LINK and/or Webportal.
  • Ensure level 1 support customers tools to internal users.
  • Write requirements needs and/or functional requirements specification if business systems evolution or implementing EDI. Steer the project with the different internal participants.
  • Build indicators (KPI, KOI, KFI), monitoring and control tables as contractually expected. Drive End to End monitoring systematization (Unique tracking reference)
  • Monitor End to End progress in considered scope countries.
  • Set up necessary procedures and actions to promote automatic exchange of information.
  • Analyse monitoring End to End dysfunctionalities (pre-alert issue...) and rise technical bugs to technical team.
  • Control the right End to End process application by users. Support our commercial activities development
  • Inform / answer commercial teams support requests relating to quality service and tracking (average transit time performance, tracking system access modalities...).
  • Promote business expertise and Bolloré Logistics quality service in customer's commercials visits (including pre-sales). Control right operational execution
  • Analyze Customer Reporting reliability thanks to control tables.
  • Control provided data reliability in tracking tool.
  • Contribute to performance analysis tools definition. Participate to activity improvement
  • Detect potential dysfunctions and / or entries deficits in our business systems and coordinate correctives actions with quality service (root causes).
  • React to any rising information related to process gaps. Insure watch and promote exchanges between CBS network
  • Participate to customers' contractual activity reviews.
  • Participate to improvement plans and customer productivity implementation and monitoring Review and Develop
  • Exchange with others CBS best practices.
  • Come up with new ideas and participate to workshops / seminary relating to our internal tools evolution. Alert/Inform direction
  • Alert direction about any dysfunctions.
  • Inform direction of any significant quality service deterioration. Specific Activities
  • Carrying out any other request made by their manager. Requirements Technical
  • Strong ability to use IT resources for business applications Language
  • Excellent command of written and spoken English and ideally also French Benefits Medical Dental Birthday Leave Festive Leave

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