Tour Operations Specialist

2 weeks ago


Kelana Jaya, Malaysia Business Media International Full time

Responsibilities:

  • Collaborate with various departments and stakeholders to understand the purpose, requirements and budgetary guidelines of company work trips and incentive trips.
  • Develop comprehensive tour itineraries and proposals that align with the objectives and budgetary guidelines of each trip.
  • Research and select appropriate transportation options, including flights, trains, buses, and private vehicles, to ensure efficient and costeffective travel arrangements.
  • Coordinate with hotels and other accommodation providers to secure bookings and negotiate favorable rates for the company.
  • Arrange for ground transportation services, such as arranging for airport transfers, local transportation, and any necessary vehicle rentals to facilitate smooth travel logistics.
  • Select and liaise with tour guides to provide insightful and engaging experiences during the trips.
  • Liaise with local restaurants and dining establishments to organize meals and catering services, taking into account dietary preferences and restrictions.
  • Ensure compliance with all necessary travel regulations, health and safety guidelines, and legal requirements.
  • Monitor and manage travel budgets, ensuring expenses are within allocated limits.
  • Provide ongoing support to travelers, addressing any issues or concerns that arise during the trips.
  • Conduct posttrip evaluations and gather feedback from employees to continuously improve the tour operations process.

Qualifications:

  • Bachelor's degree in hospitality management, tourism, or a related field is preferred.
  • Minimum 2 years working experience in tour operations, travel planning, or a similar role, preferably within a corporate setting.
  • Indepth knowledge of travel logistics, including flight and hotel bookings, transportation arrangements, and tour planning.
  • Familiarity with destination management companies (DMCs) and tour operators.
  • Strong negotiation skills to secure favorable rates and terms from vendors and service providers.
  • Excellent organizational and time management abilities, with the capacity to manage multiple projects simultaneously.
  • Exceptional attention to detail to ensure accurate and efficient trip planning.
  • Excellent communication and interpersonal skills to effectively interact with employees, vendors, and stakeholders at all levels.
  • Proficiency in using travel management software and online booking platforms.
  • Ability to work independently and handle unexpected situations or changes in travel plans.

Salary:
Up to RM4,000.00 per month

Benefits:

  • Maternity leave

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Kelana Jaya: Reliably commute or planning to relocate before starting work (required)

Language:

  • Mandarin (preferred)


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