Study Tour Specialist

4 weeks ago

Subang Jaya, Malaysia AUG Student Services Full time

**Company Overview**:
AUG Global Network is an established international education consultancy company promoting Australia, Malaysia, Singapore, Switzerland, The United Kingdom (UK) & The United States of America (USA). AUG operates across 8 countries (Australia, China, Hong Kong, Indonesia, Malaysia, Philippines, Singapore & Vietnam).

**History**:
AUG was first established in 1995 in Malaysia. Since then, the company has expanded its reach by establishing 26 offices across 8 countries which is a strong verification of the company’s success in placing students in reputable institutions across the world.

To manage its ever growing business entities, AusEd, SchoolEd and Bond and Forsyth now comes under the one name, AUG.

AUG is renowned as a reputable, trustworthy, caring and professional education placement centre. With more than 25 years experience in providing the highest quality advice to students in carving their educational paths, AUG has always taken fresh and innovative approaches in its service. The company acts as a liaison between students and their preferred education providers to ease the entire process of studying overseas. Staff members are always abreast of changes in the international education industry which means students get the most accurate advice from our team. AUG stresses on the importance for students to align their career goals with the right course and the right institution by understanding the processes and procedures of getting an institution placement.

The company is staffed by a team of dedicated, friendly, multilingual, caring and responsible staff members with comprehensive knowledge about studying in Australia, Malaysia, Singapore, Switzerland, The UK, and The USA. The company is constantly exceeding the expectations of students, their families and other business partners through the provision of outstanding customer service.

**Position: Study Tour Specialist**:
(Location: Subang Jaya)

**Roles & Responsibilities**:

- Development of Study Tour Program:
- To develop study tour programs that promote AUG’s partner institutions and study destinations
- To research on destinations, venues, and activities that contribute to participants educational and cultural immersion.
- To collaborate with partner education institutions on campus activities such as trial classes, workshops, networking sessions, campus tours and many more.
- To coordinate all logístical aspects of study tours, arranging flights, transportation, accommodations, meals, and documentation related to visa.
- To develop itineraries for study tour program that is engaging and well balances with education activities and cultural experiences.
- To prepare and manage overall budget and expenses for study tour programs.
- To provide pre-departure information and orientation session to participants and parents.
- To present and discuss with stakeholders on bespoke program.
- Study Tour Executions- To develop study tour programs that promote AUG’s partner institutions and study destinations.
- To offer effective leadership and compassionate pastoral case, fostering the well-being of all participants.
- To cultivate a positive, safe and inclusive learning environment that promote active participation, encourage the practice of self-discipline and nurtures a sense of responsibilities.
- To evaluate the programs for future improvement by preparing feedback form.
- To proactively prepare for unforeseen circumstances and offer effective solutions as needed.
- Travel will be required as this position will lead selected tours.
- Public Relations- To build excellent relationship with representatives from institutions;
- To develop and maintain relationship with any special group (ie. Student clubs / associations, professional association, Marketing vendors);
- To visit schools, colleges and universities and build relationship with principles and school counsellors
- Sales and Marketing- Meet set sales targets.
- Develop and implement strategies to achieve and exceed these sales targets.
- Responsible for the advertisement, promotion and marketing of study tours.
- Continuously analyze the profitability of study tour programs.

**Requirement**:

- Minimum Diploma/Degree in the tourism industry or equivalent
- Working experience in the service industry will be an added advantage for this position
- Excellent communication and fluent in written and spoken English and Bahasa Malaysia
- Passionate for travel, tourism and hospitality industry

E-mail us to find out more about our Digital Marketing, Video Editor, IT and Accounts Internship Programme

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