Executive, Billing

6 months ago


Subang Jaya, Malaysia DHL Full time

We are looking for experiences Billing Specialist who are well-verse with freight forwarding industry. Overall, this role consists of execution, verification and manage the oversize cargo's client Billing and Invoices and most importantly, ensure accuracy of the billing are met as per the KPI standard.

**Job Description**:

- Responsible for timely and accurate invoicing as per operational KPIs related to Billing.
- Attend to dispute and inquiries involving Billing issues to ensure smooth operations.
- Communicate with internal departments and external suppliers/vendors to resolve issues.
- Cross-check carriers/suppliers/vendors billings to ensure accuracy.
- Verify the quotation before official billing; especially regarding value added services.
- Cross-collaborate with Station CDZ/Operations to monitor return shipping documents.
- Ensure timely dispatch/courier of invoices to customers on a weekly basis.
- Data entry and contract filing in CW1.
- Responsible in generating customer reports if necessary.
- Portray a high-performance service culture within the functional department.
- Develop IKOs/KPIs among the team and consult performance appraisal if necessary.
- Manage the allocation of appropriate resources to achieve the objectives and targets.
- Identify the training needs and opportunities to develop a highly skilled functional department.

**Requirements**:

- Must possess Bachelor Degree in Logistics and Business or any equivalent field of studies.
- At least 2 years of working experience in the Billing Specialist role within the freight forwarding business.
- Skills require: Excellent in Analytical skills, Computer Literature, Sharp in Numbers and proactive in problem solving.
- Attributes require: Commitment to Excel, Communication skill and ability to influence others.

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