Customer Success Specialist

1 week ago

Bayan Lepas, Malaysia TalentSpotHub Management Consulting Sdn Bhd Full time

Note:
This role requires to work on-site on rotational shifts

BOOKING PROJECT / DIGITAL BANKING TECHNOLOGY (MANDARIN -CHINESE SPEAKING)

Job Overview:

Essential Qualifications:

  • Educational background: Bachelor's Degree or Diploma (or equivalent).
  • Language skills
    :B2 level in English and
    able to speak, read and write in (Simplified) Mandarin or Cantonese (Traditional Mandarin):

  • Work experience: At least 6 months in customer support, or a relevant degree for fresh graduates.
  • Technical skills: Minimum 40wpm typing speed with 90% accuracy, and proficiency in Microsoft Office.

Desired Attributes:

  • Academic background in English Communication, Mass Communication, or related fields.
  • Exceptional customer service, active listening, and communication skills.
  • High emotional intelligence, adaptability to a fastpaced environment, and a proactive, learningoriented attitude.

Responsibility
As a Customer Success Specialist, you are the embodiment of our brand, culture, and values. Your interactions and demeanor are pivotal in shaping customer perceptions. Maintaining a consistently positive, empathetic, and professional stance is crucial in every customer interaction. Your role is not just about handling concerns but doing so in a way that reinforces trust and loyalty.

Key Responsibilities:

  • Act as the primary support for customers navigating online orders, ensuring a smooth and supportive experience.
  • Process payments and handle customer information with utmost precision and confidentiality, ensuring data security.
  • Proactively engage with customers to prevent issues that could impact our brand and their loyalty.
  • Identify urgent issues, escalating them via the correct channels to ensure swift resolution.
  • Collaborate with team members to enhance support processes and foster a culture of continuous improvement.
  • Contribute to service quality by offering feedback and suggestions for improvement.
  • Stay current with training and continuously seek to improve knowledge and skills.
  • Achieve and maintain performance standards in line with company and client expectations.
  • Follow all company and client policies and procedures diligently.

Additional Responsibilities:


The CSS may also undertake other roles and responsibilities as needed, ensuring flexibility and adaptability in meeting the dynamic needs of our customers and the business.


Benefits

  • Attractive allowances
  • Medical Benefits
  • Annual Leaves
  • Career Development
  • On The Job Training

Additional Benefits

  • EPF / SOCSO / PCB
  • Medical and Hospitalisation Leave
  • Annual Leave
  • Performance Bonus
  • Allowance Provided
  • Training Provided
  • Medical Insurance

Pay:
RM2, RM4,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus
  • Signing bonus
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (preferred)

Language:

  • Mandarin (required)
  • Cantonese (required)

Location:

  • Bayan Lepas (required)
Application Deadline: 06/30/2024

Expected Start Date: 07/01/2024

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