E-commerce Customer Support

2 weeks ago


Kota Damansara, Malaysia Arche Digital Sdn Bhd Full time

ABOUT ARCHE DIGITAL


Arche Digital is a leading leading E-Commerce Enabler and Fulfillment Center in Malaysia that provides full service of E-Commerce supply chain activities from brand store management to order fulfillment.

Our aims is to help businesses or brands to expand their business into e-commerce marketplaces, such as Lazada, Shopee etc.

Our clientele are retailers, manufacturers and brand owners.

ABOUT THIS ROLE

  • Great career advancement and remuneration package._

JOB DESCRIPTION

  • Resolve customer complaints and issues in a timely and effective manner
  • Escalate complex issues to the appropriate team or supervisor when necessary
  • Keep detailed records of customer interactions and transactions
  • Provide customers with product information, recommendations, and other relevant information
  • Help customers to resolve any issues related to their orders
  • Collaborate with crossfunctional teams to ensure a seamless customer experience
  • Continuously seek ways to improve the customer support process and experience

EDUCATION, EXPERIENCE & SKILLS REQUIREMENTS

  • At least 1 year of experience in a customer support role, preferably in an ecommerce company
  • Excellent written and verbal communication skills
  • Strong problemsolving skills with the ability to think on your feet
  • Ability to multitask and handle multiple inquiries simultaneously
  • Familiarity with ecommerce platforms would be an advantage
  • Ability to work independently and as part of a team
  • Availability to work flexible hours including weekends and holidays

Job Types:
Full-time, Permanent, Fresh graduate

Salary:
RM1, RM2,500.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Yearly bonus

Application Question(s):

  • What is your current salary and expected salary?
  • Have you work as Customer Support before? If yes, please number of years of experience.


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