Restaurant Manager

1 week ago


Bandar Utama, Malaysia Elephant Group Sdn Bhd Full time

We are a 120 capacity all day restaurant serving western/local brunch and bar by night located in One Utama Shopping Centre looking for a reliable and experienced manager to lead and progress our growth through 2024.


Responsibilities

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant's good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through wordofmouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

  • Proven work experience as a Restaurant Manager / Assistant Restaurant Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Strong leadership, motivational and people skills

Pay:
RM2, RM6,500.00 per month

Benefits:

  • Meal allowance
  • Meal provided
  • Professional development

Schedule:

  • Holidays
  • On call
  • Weekend jobs

Application Question(s):

  • Do you have customer service experience?
  • How many years' experience do you have as a restaurant manager or similar capacity?
  • Which of the following languages are you fluent in?
  • Do you have experience using point of sale (POS) software?
  • Have you worked in a role which requires a sound knowledge of food provenance?
  • How many years' experience do you have as a manager / team lead?

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Restaurant Management: 2 years (preferred)
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