Broker Support

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia AS White Global Full time

The Opportunity:

Our partner has positioned itself as a leading provider of commercial property insurance solutions in Australia. Since its founding in 2022, they have prioritized building strong partnerships with third-party entities to enhance their service offerings. In particular, they have collaborated closely with an acclaimed buyer's agent renowned for its expertise in the real estate market.

They are looking for a Broker Support to join their growing team in the Philippines You will be directly reporting to the CEO in Australia and collaborating with the onshore team.

Key Responsibilities:

  • Entering incoming jobs into Sharepoint, Monday.Com Work Management Software, Broking System (Insight), and filing of emails using Macroview Outlook Plugin
  • Preparing quotes for property insurance within the broking system (SCTP).
  • Preparing email templates to be sent to clients.
  • Processing of manual Invoices and Schedules
  • Arranging Certificates of Currency for all classes of Insurance
  • Preparation of Renewal Reviews for Brokers
  • Obtaining Claims Histories from Insurers
  • Management of Client Debtors
  • Follow up of outstanding client documentation
  • Uploading of documentation to Internal and External Systems including Filing
  • Respond to inquiries and requests for action from the Onshore Team
  • Checking Policy Documentation
  • Assist ad-hoc and/or general queries, as and when required.

Skill, Experience, and Qualifications:

  • Bachelor's Degree in Business Administration/Commerce/Accounting/Finance or equivalent
  • Excellent English communication skills (both verbal and written) are mandatory
  • Must have strong administration skills, experience a plus, preferably in the financial or insurance sector
  • Analytical, organized, detail-oriented, and problem-solving skills required
  • Flexible and able to adapt to change
  • Able to execute sets of agreed processes to ensure efficient, timely, and accurate information delivery.
  • Experience working with offshore/outsourcing firms will be advantageous
  • Must be able to work during Australian Working Hours (6 AM - 3 PM) (Monday - Friday)

ASW Offers

  • A diverse, inclusive, and supportive company culture.
  • Competitive remuneration.
  • Opportunity to collaborate and work with global clients and stakeholders.
  • Medical benefits.
  • Great Paid Leave entitlements.
  • Team outings, travel opportunities, company parties/events, and other exciting activities.
  • Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
  • Industry and role-related training.
  • Ongoing career opportunities.

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