Assoc Spclst, Br

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time
Working Hour

  • Regular Hours


Monday
  • Friday
  • Business Area


Community Banking
  • Location


Malaysia
  • Kuala Lumpur
  • Description

Primary Objective:

  • To act as the main support to Branches and BSCO team in providing assistance to operational process required within agreed SLA.
  • Ensuring all requests from external or internal are being attended timely.
  • Monitoring all required process for branches with no gaps.
  • Highlighting process issues and gaps to BSCO team member for enhancement.
  • Ensure proper records for each cases highlighted and manage the documentation of process and procedure correctly for reference.
  • To assist in analyzing process gaps issue addressed by multiple stakeholders and explore the opportunity for system and process improvement.

Key Responsibilities:

  • Execute operational task that require functional expertise or skills.
  • Identify, analyze and interpret trends or patterns in complex data sets.
  • Perform call back to customers & stakeholders to request for supporting documents based on data analyzed,
  • Follow up and monitor with customers and stakeholders on the documents and justifications.
  • Consolidate the update for daily and monthly reporting on the progress status.
  • Any other job function specify by supervisor and direct manager.
  • Requirements

Requirements:

Bachelor Degree -.

5 years experience in branch operations

Good knowledge in branch systems
Good analytical and problem solving skills
Good planning and organizing skills

  • Benefits
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays
  • Friday
s, Casual Business Wear, Performance Based Rewards
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