Helpdesk Engineer

2 months ago

Malaysia TIME's group Full time

Help Desk & IT Support (Information & Communication Technology)

  • Work with a team running 24x7 operations
  • Log all phone calls in the Helpdesk System
  • Handle 1st and 2nd level support on desktops, servers and network related issues via phone and remote
  • Manage and troubleshoot problems/incidents promptly following established procedures
  • Escalate service issue and generate support tickets and schedule onsite support
  • Escalate unresolved tickets to the next level support team
  • Ensure all issues are followed up and rectified accordingly to SLA
  • Weekly reporting to Manager on Helpdesk issues and resolution according to SLA

Experience / Skills Required

  • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Information Technology, Computer Science or equivalent
  • Possess good communication skills – English (written & spoken)
  • Is client-centric and passionate in achieving clients' satisfaction per call and achieving/exceeding SLA
  • Ability to manage demanding clients professionally
  • Has excellent scheduling and multi-tasking skills
  • Is reliable and independent; able to work well under pressure and make decisions
  • Is detailed and process oriented
  • Advanced ability to gather, monitor and document data
  • Must be willing to work on rotational shift on a 24x7 basis
  • Willing to travel outstation on call basis is an advantage
  • Certified ITIL or have knowledge of IT is an advantage
  • Attractive salary package
  • Annual leave & birthday leave
  • Friendly working environment

Additional Benefits

  • Medical and Hospitalisation Leave
  • Medical Insurance
  • Training Provided
  • Allowance Provided
  • Performance Bonus
Company information

Registration No.

P

Your application will include the following questions:

What's your expected monthly basic salary?

Do you have a Bachelor Degree?

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